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Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

FEBRUARY 1, 2023

With 68% of consumers saying that their online experience with brands needs to be made easier, higher education needs to take note. As live chat is the most popular channel for students, offering live chat for universities creates less barriers to engagement.

Effort Score 216
Effort Score Wait Times Video Communication 216
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How AI-based self-service can transform the customer experience

Eptica

JUNE 20, 2018

hours per day online , up from just 3 hours in 2009. How can brands therefore deliver the online experience that consumers expect and demand? hours per day online , up from just 3 hours in 2009. That’s more time than is spent watching TV or in physical shops.

Self Service 58
Self Service Customer Experience Knowledge Base Consumers 58
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