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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. My Comment: I didn’t know Apple had a magazine. (I remains unchanged since 2009 while inflation reached 6.2%

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Arizona Diamondbacks CEO Creates Fan-Centric Culture

Experience Matters

Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. as “the best workplace in sports” and named the “Most Admired Company for Workplace Culture” by AzBusiness Magazine and BestCompaniesAZ for the seventh consecutive year.

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5 Top Customer Service Articles of the Week 6-13-2022

ShepHyken

(CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. In 2009 only 18% of the value of the top 100 brands was in subscriptions. If you say the word “subscription,” most people think of magazines and newspapers. This grew to 29% by 2018. Not anymore!

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4 Key tips to getting more Houzz reviews

BirdEye

The company itself is based out of Palo Alto, California, and was founded by Adi Tatarko and Alon Cohen back in 2009. If you were featured in People magazine, for instance, that’s probably an accomplishment you would share with your audience for a long time to come because it’s a major credibility boost.

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Q&A with Olivier Mourrieras, Vice President, Customer Experience Centre of Competence, E.On -- Part 1

Forrester

Okay, it''s fair to say that the business value of CX is more obvious for industries that advertise in magazines with slick, glossy paper. Prior to 2009, customer focus had not been a crucial part of E.ON''s strategy. We calculated that the gross margin losses based on customer churn during 2009 amounted to approx.

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DSSL Rolls-Out BigChange Mobile Field Service Management System

CSM Magazine

Founded in 1998 by Dave Stephens, DSSL Group was formed in 2009 and is now run by Dave’s eldest son Aaron Stephens as Group Managing Director with his two brothers alongside him on the board.

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Health care mergers and acquisitions: Why patients and employees should come first

Alida

Between 2009 and 2013, annual hospital deals have increased 14 percent. Using community feedback, the company made significant decisions on things like uniforms, in-flight food options and magazine branding. The Affordable Care Act in the U.S., Indeed, consolidation is already well under way.

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