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Top 5 Customer Service & CX Articles for the Week of May 1, 2023

ShepHyken

According to the research, since 2009, a stock portfolio of the publicly traded brands in Siegel+Gale’s research outperformed every major index with a return of 1,841%. Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. How big is simplicity?

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The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. CXM status quo is on a long slog to CX-centricity because it begins with a program such as customer service, customer voice, CRM, customer loyalty program, or digital marketing.