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What Do Companies With Low Net Promoter Score Have in Common?

Retently

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

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An Oldie but Goodie: The Flaw of Averages (and the impact on B2B Businesses)

Waypoint Group

In the customer feedback world we’re often tempted to use average scores to present our feedback (survey) results. I constantly hear things like, “Our average score has moved from 8.25 ” Or, “Our average score for tech support is 6.72 to 8.31 — we are improving!”

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12 Top Reputation Management Software for 2020

Grade.us

Buying reputation management software for your business is like purchasing a moat for your castle and party confetti at the same time. How do reputation management software solutions help? We’ve done our best to put together a comprehensive, in-depth list of the best reputation management platforms for your evaluation in 2020.

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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

Denny Michaud, Customer Relations Manager, Canadian Blood Services . In this way, chatbots also help organizations manage high volumes of support. A chatbot provides unlimited additional capacity, helping teams manage in peak periods. A chatbot provides unlimited additional capacity, helping teams manage in peak periods.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].

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Mental health is now a workplace issue. How should businesses address it?

West Monroe

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. How can organizations support their employees—and manage the business risk? Without proper management and leadership, constant change can be exhausting. So what has to happen?

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

The Netherlands-based Casengo also offers features such as Workflow management tools and unlimited Inboxes. Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” ” 2. Coveo.