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Customer Survey Statistics: Everything You Need to Know

InMoment XI

Source: Peppers & Rogers Group, Customer Experience Maturity Monitor, 2009) An improved customer experience directly affects the bottom line. Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score. The Power of a Good Customer Experience. Source: Reichheld via CheckMarket ).

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5 Most Popular CX Matters Posts Over 5 Years

Experience Matters

Here the five most popular posts: Free eBook: The 6 Laws Of Customer Experience (July 2008). Although this eBook was published more than five years ago, it is the most popular content over the previous five years. This eBook has been translated into many languages and downloaded by over 100,000 people across multiple sites.

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What Are the Responsibilities of a Business Project Manager?

Andrew Mcfarland

For example, 2/8/2009 is February 8th in North America, while 2/8/2009 is August 2nd in Europe. You can send periodic emails or put extra information in an ebook. Cultural and language differences are another critical consideration in managing a project. This can create issues when scheduling.

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‘More than just the product’ – the evolution from product centric to customer centric

ijgolding

During the same period, sales of ‘ebooks’ rose 134%. In 2009 one of the most prominent collapses in the industry came with the demise of Borders. The number of printed books sold in the UK last year dropped almost 10%. You can read the article in full here. Large and small retailers alike have disappeared without a trace.

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Starbucks Store Closings for Training: Déjà vu and You

Michelli Experience

In fact, back in 2009, I wrote the following as an excerpt in a free downloadable eBook about Starbucks leadership principles…. Looking Back to 2008. One need only to have looked back to 2008 to have foreshadowed the events of this week. Starbucks leadership did something virtually unheard of in modern day American business.

Training 100
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7 Advertising Strategies That Can Work During A Slowdown

SurveySparrow

During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. In contrast, McDonald’s sales decreased by 28%. One such product is Kindle.

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Larry Friedman: ‘The future challenges and opportunities of market research’

Qualtrics

In 2009 he won the ARF (Advertising Research Foundation) Great Mind In Innovation award. eBook: 8 Innovations to Modernize Market Research. For more than 40 years, Larry Friedman Ph.D has been a pioneer in his field. And that is ultimately what will help differentiate them for success. Instant Download.