Customers Rock!

APRIL 14, 2010

Countless reports and case studies have proven this linkage. A recent report that caught my attention is Watermark Consulting’s 2007-2009 performance analysis, which examines Forrester’s 2007 Customer Experience Index and shows how customer experience leaders outperform laggards in the stock market. Image credit: TommL ).

Social Media 154

Social Media Case Study Financial Banking 154

ClearAction

FEBRUARY 7, 2016

Tools, techniques, and case studies catalyze your customer experience management success. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. 2 2009 Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand, Aberdeen Group. Customer Experience Articles.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Russel Lolacher

APRIL 10, 2017

I remember in 2009, when I joined Twitter, it was a. I’ve heard a lot about how Twitter is dying as a social media platform lately. Apparently no one is on it and we are wasting our time. The truth is, Twitter isn’t dead, it’s just changing.

Social Media 48

Social Media Customers Case Study Customer Care 48

Talkdesk

NOVEMBER 7, 2017

Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring. To learn more about Vivino’s experience with Talkdesk, watch their video case study.

Contact Center 40

Contact Center Case Study Consumers Report 40

Talkdesk

NOVEMBER 7, 2017

Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring. To learn more about Vivino’s experience with Talkdesk, watch their video case study.

Contact Center 0

Contact Center Case Study Consumers Report 0

Hero Digital

APRIL 8, 2020

In 2009, researchers from University College London discovered a peculiar thing about habits. CASE STUDY. And while they are certainly having profound effects on how we are all doing business in the short term, they are also likely to change the way we interact with our employees and customers forever, moving forward.

Banking 104

Banking B2C Healthcare Financial 104

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. Maybe even make it into our case study library! To me it was instinctively obvious, but I got that it was not obvious to others. You can download the excerpt and learn more about what I discovered.

ROI 40

ROI B2C Case Study B2B 40

ijgolding

OCTOBER 7, 2015

CASE STUDY 1 – Weleda. CASE STUDY 2 – Old Mutual Zimbabwe. The second ‘authenticity’ case study comes from a very different part of the world – and from an industry that you may not have suspected. Zimbabwe is one of the countries I have been blessed to visit in 2015.

Case Study 120

Case Study Study Customer Experience Financial 120

CSM Magazine

JUNE 27, 2018

A recent case study from Aylesbury Valley District Council describes this scenario perfectly. Prior to founding ServisBOT in 2016, his earlier ventures include founding Performix, which was acquired by Nice Systems in 2006; Arantech, which was acquired by Tektronix in 2009 and FeedHenry, which was acquired by Red Hat for 63.5

Chatbots 40

Chatbots Insurance Case Study System 40

Magellan Solutions

JULY 11, 2022

Before the COVID-19 Global Pandemic, the world experienced the Global Recession during the years 2007-2009. To further emphasize the benefits of outsourcing, let’s dive right into case studies of how outsourcing services can help organizations amid a recession: Google. Why are Outsourcing and Recession Related?

Strategy 40

Strategy Financial Competitive Advantage Resources 40

SmartKarrot

JANUARY 25, 2022

On the other hand, customer success has been around since early 2009. Here are some of the ways: Identify candidates that can be good role models for customer success through case studies, press releases, and testimonials. These programs got the name of customer marketing. .

Customer Success 10

Customer Success Marketing Case Study Customers 10

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. Uberflip: a Case Study in Scaling Customer Success. If your competitor is smart, they’ll have a great Customer Success team who will get them set up with the product the same day the bill goes through. • The Best of Customer Success Today.

Customer Success 48

Customer Success Measurement Metrics Customer Satisfaction 48

Magellan Solutions

JULY 31, 2021

Consumer complaints and bank records indicate that from at least June 2009 until June 2013, the company scammed consumers using its own name and three other names: Patient Assistance Plus, Legal Eye, and Fraud Watch. The defendants’ businesses include First Consumers, LLC, Standard American Marketing, Inc., and PowerPlay Industries LLC.

Company 52

Company Banking Advertising Call Center 52

Comm100

NOVEMBER 27, 2017

That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. The apology that followed has been regarded by several case studies as one of the best examples of an apology letter to customers: Dear JetBlue Customers, We are sorry and embarrassed.

Social Media 291

Social Media Video Effort Score Brands 291

SmartKarrot

FEBRUARY 15, 2022

She created the #customerserv chat in 2009 – a platform to discuss everything related to customer service. Pete’s work in Continuous Improvement, Queueing Theory, and Innovation have been referenced in academic papers and business school case studies. Martin Hill. Pete Abilla is a well-known growth marketing leader.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). Customer service is one of the many topics.

Advertising 40

Advertising Policies Case Study Company 40

PeopleMetrics

MAY 22, 2015

If you'd like to learn a little more about our work with that aviation service-support client, then click the image below to download our case study. 2009 by Phillip Capper , CC BY 2.0. Image Credits: “One of these Things is not like the others.” by JD Hancock , CC BY 2.0. Five Salty Balls by Gabriel Rojas Hruska , CC BY 2.0.

Strategy 48

Strategy Customer Experience Case Study Employee Engagement 48

Kustomer

MARCH 27, 2020

Fast forward a little further along, I co-founded Assistly in 2009 and we’re all about SMB, SaaS services. We publish case studies where we’ve seen customers go anywhere from 10% to 25% improvement in engine productivity, which is just– which is massive. It was frankly 18 months from–. Gabe Larsen: (01:13).

Omni-Channel 52

Omni-Channel Customer Service e-support System 52

LiveChat

SEPTEMBER 7, 2017

Meanwhile, a Marketing Experiments case study reported that a genuine photo of a company founder outperformed its stock photo alternative by 35%. According to a 2009 study in the Journal of Consumer Research, shoppers who physically touch products in a store end up willing to pay more money for it.

Infographics 44

Infographics Study Fashion Case Study 44