Forrester

OCTOBER 10, 2014

Here''s an objection I sometimes hear when I talk to people about how improving customer experience can boost business performance: "Sure, it sounds great for glam industries like automotive or fashion. Prior to 2009, customer focus had not been a crucial part of E.ON''s strategy. But I sell widgets.". €150m across the group.

Customer Experience 87

Customer Experience Automotive Fashion Advertising 87

LiveChat

JANUARY 14, 2020

Remember the 2009 blockbuster hit Avatar? Let me stick to the automotive industry and unexpected ideas for a little while. Perhaps the most unexpected automotive unveiling came from Sony. Following the South Korean giants, Mercedes took the stage for the final keynote of the day. The city of tomorrow. Yes, you read that right.

Automotive 64

Automotive Conference Travel Technology 64

Service Untitled

SEPTEMBER 29, 2011

Yet to me, a moment of automotive epiphany happened when my salad fork fell to my lap the moment Mitch told me the Ferrari was his son’s car, and he drove a Hyundai. In 2009, Hyundai surprised the industry with their Assurance Gas Lock program promising to subsidize rising gas prices for their customers. There was more.

Loyalty 50

Loyalty Brands Automotive Customers 50

LiveChat

JANUARY 14, 2020

Remember the 2009 blockbuster hit Avatar? Let me stick to the automotive industry and unexpected ideas for a little while. Perhaps the most unexpected automotive unveiling came from Sony. Following the South Korean giants, Mercedes took the stage for the final keynote of the day. The city of tomorrow. Yes, you read that right.

Automotive 28

Automotive Conference Travel Technology 28

C Space

JANUARY 18, 2021

So much so that logistics – which has traditionally been a lower quartile category in our benchmark, leaped into the top quartile – up there with highly emotive categories like beauty and automotive. Such a leap represents a sudden and significant shift in the emotional relevance of the category as a whole.

Engagement 116

Engagement Apparel Financial Automotive 116

C Space

JUNE 1, 2020

Supercar marque Lamborghini , like many automotive firms, is entering esports, with “ The Real Race ,” a virtual competition built around their Huracán. The inaugural race in the series will feature a 24-driver mix of professional racers and participants the company has selected from a pool of automotive journalists and influential YouTubers.

Brands 52

Brands Multi-Channel Conference Advertising 52

Grade.us

JUNE 2, 2020

The company serves industries, including healthcare, hospitality, retail, automotive, restaurants, and property management. They pivoted in 2009, shifting their focus to lead generation via a pay-per-call business model. Their platform focuses primarily on enterprise clients. Their platform leans heavily towards local listings.

Software 47

Software Management Net Promoter Score Multi-Channel 47

Grade.us

AUGUST 7, 2018

Automotive. Like it or not, the automotive industry has a reputation for duplicity. Woolworths , a 131 year old company with 30,000 employees closed in 2009 after failing to adapt to competition. Reviewers confirmed each of the details mentioned in the past. Industry specific review sites to target. The obvious criteria?

Industry 37

Industry Management How To Automotive 37