Brandwatch CX

FEBRUARY 23, 2024

Example : As early as 2008, networking giant Cisco has been using social media to launch products. bw_banner_cta type=1 url=”[link] button=”GET THE FULL REPORT” title= “Uncover more insights” image=”[link] Download the report and learn more.[/bw_banner_cta] bw_banner_cta]

B2B 59

B2B Brands Social Media Wireless 59

Brandwatch CX

FEBRUARY 23, 2024

Example : As early as 2008, networking giant Cisco has been using social media to launch products. bw_banner_cta type=1 url=”[link] button=”GET THE FULL REPORT” title= “Uncover more insights” image=”[link] Download the report and learn more.[/bw_banner_cta] bw_banner_cta]

B2B 52

B2B Brands Social Media Wireless 52

West Monroe

JUNE 21, 2023

The gravity of the task ahead cannot be understated, and one thing learned from the 2008 Smart Grid Investment Grant (SGIG) awards, preparing for the next steps is critical. Malicious actors online are a constant threat to grid operations.

Government 52

Government Innovation Report Course 52

Michelli Experience

JUNE 28, 2017

In this blog post from 2008 , Dan noted: “ We used to think about decisions as cold calculated, detached, computations that examine the costs and benefits, but recently we have gained a higher appreciation for the role of emotions in our decisions and for the fundamental ways in which they change us….

Customer Experience 209

Customer Experience Employee Engagement Loyalty Customers 209

CSM Magazine

APRIL 19, 2023

makepositive , which provides specialist Salesforce consulting and implementation services since 2008, achieved ‘Leader’ status in the ‘Implementation Services for Core Cloud’, ‘Implementation Services for Marketing Automation’ and ‘Managed Application Services’ quadrants.

Study 52

Study Consulting CRM Groups 52

SurveySparrow

FEBRUARY 2, 2022

Here’s how: Click on Share Report. Download your report as a PDF or a copy of the responses as an Excel file. In 2008, PDFs became free to use and create when Adobe released a public patent for them. Scroll down to ‘Download’ and click on PDF(.pdf). Your Excel is safely saved as a PDF. Interested in trying out our features?

How To 52

How To Financial Tools Tips 52

Forrester's Customer Insights

JUNE 6, 2022

This report outlines the potential of the US B2B e-commerce space across 11 durable and nondurable product categories, with historical data going back to 2008.

B2B 26

B2B Report Data Customers 26

Retently

JULY 28, 2023

If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is. It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

QuestionPro Audience

SEPTEMBER 20, 2018

The majority of millennials graduated from school during the Great Recession (2008), and encountered a harshly competitive workforce. A recent report from LiveCareer looked into the most popular jobs among millennials. This resulted in many taking part-time jobs, or jobs outside of their degree in order to make ends meet.

Hotels 102

Hotels Banking Course Report 102

CSM Magazine

JULY 4, 2022

Using the cloud-based platform, VME delivers 100 per cent of its client reports electronically and has moved its business to an entirely paperless system. ” VM Elevators was established in London in 2008 and has since grown to a nationwide company serving more than 50 locations across the UK.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

Magellan Solutions

FEBRUARY 15, 2024

Medical Transcription Services Outsourced medical transcriptionists with expertise in healthcare documentation can accurately transcribe medical reports like progress notes, discharge summaries, letters, consultation notes, and more into structured electronic records using speech recognition tech and quality control.

Call Center 52

Call Center Healthcare Company Hospitality 52

Helen Dewdney

OCTOBER 18, 2022

During the last reported quarter, from April to June 2022, the number of complaints was broadly in line with those of January to March 2022. And the top issue reported for Virgin Media was about complaint handling. Report: Complaints about broadband, landline, mobile and pay-TV services. Ofcom complaints. Pay-TV doing badly.

Consumers 55

Consumers Report Customer Service How To 55

West Monroe

APRIL 9, 2023

In the aftermath of the financial crisis of 2008, Congress passed the Dodd-Frank Act in 2010, imposing stricter regulations on banks with $50 billion or more in assets. Reporting will also require banks to model what will happen if a large liquidity run were to occur.

Banking 52

Banking Government Financial Meeting 52

Amity

MAY 5, 2016

— Matthew Pennell (@matthewpennell) February 11, 2008. Writing a report on the Google OSS and how it dominates. — ATS Jobs (@atsjobs) June 11, 2008. — Yusuke FUJISAWA (@yusukef) July 3, 2008. — Kissmetrics (@Kissmetrics) December 23, 2008. — Jeff Newfeld (@jeffnew) December 15, 2008.

Net Promoter Score 57

Net Promoter Score Customer Success Multi-Channel Customer Retention 57

Comm100

JUNE 22, 2021

I have been an IT Manager at Dawson College since 2008, and before that I specialized in CRM solutions in the retail industry for many years – so as you’d expect, I have seen a lot of technological change in my time! Tell us a little bit about yourself, Dawson College, and your experience working in higher education.

Customer Service 131

Customer Service Video Course Technology 131

Beyond Philosophy

DECEMBER 6, 2018

The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. Once you submit, we compare your answers against what we know about the market and send you a free personalized report about where your organization is today. I decided that for people working in Customer Experience, we needed a way to stay on message, too.

ROI 164

ROI Customer Experience Customers Resources 164

BlueOcean

JULY 3, 2019

US unemployment rate as fantastic news – it’s an astronomical improvement over the 10% unemployment rate after the 2008-09 Great Recession. It’s of little surprise, then, that 45% of US employers report difficulty in filling jobs. That’s why most people see the current 3.6% For larger companies, that rate is 67%.

Contact Center 159

Contact Center Customer Service First Call Resolution Call Center 159

Team Support

OCTOBER 8, 2020

In addition to our customer success solution that will launch in the near future , we will introduce a powerful new reporting and analytics solution that will provide our customers with a deep understanding of their customer experiences. We’re proud that we continue to innovate in the B2B customer support software industry.

Customer relationships 59

Customer relationships Company B2C B2B 59

Forrester's Customer Insights

APRIL 21, 2020

Last week, the International Monetary Fund (IMF) issued its April World Economic Outlook report. The headline was that the world’s real GDP would fall by 3% in 2020, which is a much steeper drop than in the 2008–2009 recession.

Report 28

Report Marketing 28

Avaya

JANUARY 24, 2018

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. A considerable increase in the requirements for transaction data reporting. The first fine for non-compliance of the 2004 MiFID directive was given out to Barclays for inaccurate transaction reporting. Barclays’ fines totaled £2.45

Financial 46

Financial Government Banking Policies 46

Team Support

SEPTEMBER 29, 2020

Our solution brought these teams together by being one of the first support solutions to include not only ticketing, but a robust customer database, a product database, and near real-time reporting.

Customer relationships 89

Customer relationships Company B2B CRM 89

Helen Dewdney

JULY 5, 2022

This is the highest level since their records began in 2008! In January of this year (2022) the UKCSI report said that 16.4% The UKCSI report also notes that there “has been an increase in the number of problems relating to the quality/reliability of goods and services (42.8%) and suitability of goods/services (26.4%).”

Customer Satisfaction 43

Customer Satisfaction Tips Customers Report 43

GetFeedback

OCTOBER 21, 2019

Econsultancy’s Jeff Rajeck reports that while most brands collect data through “give and take” tactics, roundtable participants agreed that this needs to evolve. Based on their conversation, here are some of the most common pitfalls that a customer experience manager might encounter: Outdated data collection.

Customer Experience Management 199

Customer Experience Management Strategy Customer Experience Management 199

North Highland

MAY 16, 2019

Uncertainty and regulation post-2008. Following the financial crisis of 2008, policy priorities resulting from this analysis pushed for reduction of banking structure complexity as a means of reducing the inherent instability risks of these structures.

Banking 40

Banking Government Financial Analysis 40

ShepHyken

NOVEMBER 6, 2020

In 2008, consumer research helped customer service at the world’s largest coffee chain. Prepare Report. The last step in the process is to create a report about your consumer research. Reporting is also often an afterthought when developing research, but it’s usually not enough for only one person to understand the findings.

Customer Service 102

Customer Service Marketing How To Consumers 102

CSM Magazine

OCTOBER 5, 2021

In a report by Forbes, unfilled cybersecurity jobs by 2022 will skyrocket to 1.8 Based in London, RapidEssay has been an academic assistant helping students with their assignments and tasks since 2008. And they are getting smarter and more sophisticated as we traverse the digital age. How does it become easier?

Government 52

Government Course Policies Tips 52

ReviewTrackers

APRIL 21, 2021

While the fallout from the big banking scandals and corporate collapses of previous years has since slowly faded away, an FIS report indicates that 75 percent of consumers agree there is still a gap between their expectations and bank performance across a range of factors essential to creating trust. Credit Karma.

Banking 65

Banking Financial Insurance Social Media 65

Martin Hill-Wilson

MAY 2, 2017

The 2017 Edelman Trust Barometer reports a downturn. Richard Edelman, the report’s executive author, explains this profound crisis in trust has its origins in the Great Recession of 2008. So say 33,000 people from 28 countries. It makes dramatic reading. Even the executive summary is named ‘An Implosion of Trust’.

Brands 40

Brands Government Survey Report 40

Talkdesk

JUNE 19, 2019

Founded in 2008, SimpleBills got its start when two college roommates saw the need for a utility bill-splitting service. It would have been so much easier if we had a way to properly manage our utilities so that each individual could easily check each bill and pay their portion. SimpleBills does just that!

Customer Service 42

Customer Service Customer Experience Contact Center Metrics 42

C Space

JULY 23, 2021

This Express Arena Report aims to do precisely this – investigate the edges and capture the weak signals. This interactive report – the second in our series – reflects the way C Space is helping clients understand our customers more deeply, more rigorously, more meaningfully. To enhance our bounded models.”.

Fashion 52

Fashion Financial Report Brands 52

Experience Investigators by 360Connext

JULY 20, 2015

We have a proprietary process and corresponding report which make sure all the main objective bases are covered – navigation, ease-of-task, findability, etc. It’s unbelievable how often I report back to a client and somebody on their team says things like, “Oh, yeah, we’ve been meaning to work on that.”.

Online Experience 110

Online Experience Case Study Social Media Consulting 110

Customers Rock!

APRIL 14, 2010

Countless reports and case studies have proven this linkage. A recent report that caught my attention is Watermark Consulting’s 2007-2009 performance analysis, which examines Forrester’s 2007 Customer Experience Index and shows how customer experience leaders outperform laggards in the stock market. It’s harder than it sounds.

Social Media 154

Social Media Case Study Financial Banking 154

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Brian was initially reporting to Bob Johnson ( who also left Sprint in 2016 ) in a department with several billion under budget. He has an MBA from Purdue University. The Origins Of Net Promoter Score.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

Service Untitled

DECEMBER 23, 2013

In December 2008, John Palmer ordered a desk toy and key chain from KlearGear.com; the entire purchase added to less than $20. ” The Palmers say this clause was added after they purchased the items, citing their 2008 customer agreement which they found.” So let’s start from the beginning.

Retail 71

Retail Company Report Sales 71

ReviewTrackers

MARCH 29, 2017

According to Medicare.gov , it’s the first national and standardized reported survey of patients’ perspectives on hospital care, with more than 4,000 hospitals listed as having utilized the survey. How is data from HCAHPS reported? Survey information and data from HCAHPS is reported on a quarterly basis.

Feedback 0

Feedback Survey Hospitality Healthcare 0

Playvox

NOVEMBER 21, 2022

UserVoice popularized the concept in 2008, but now there are many providers of idea management software, used by companies like Spotify , Airbnb , and Microsoft. Segment Your Reports. User idea suggestion portals are a helpful tool in doing that, but they might not be the best (or only) one for the job.

Roadmap 52

Roadmap Analysis Feedback Customers 52

CX Journey

MARCH 8, 2016

Also, it's been reported that organizations in the Best Companies to Work Study for the period 2004 – 2008 increased their revenues by 94% and their profits by 315%. I was delighted to find more evidence of this from Watermark Consulting, the firm that publishes the annual Customer Experience ROI Study.

Employee Experience 80

Employee Experience ROI Study Consulting 80