Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Dr. Grace Lomax, who co-founded Patient Connect with her sister in 2008, came up with the idea for the solution when she started asking patients in her clinic what information they wanted when and how.

Healthcare 52

Healthcare Hospitality Connections Culture 52

AWS Machine Learning

JUNE 13, 2023

Organizations can maximize the value of their modern data architecture with generative AI solutions while innovating continuously. Appendix Example prompts Domain Database/API Prompt SQL (Generated by LLM) Output Sales & Marketing Amazon RedShift How many ticket sales are there? Legal S3 How many frauds happened in the year 2023?

Data 74

Data Analytics Connections Sales 74

Lumoa

JUNE 23, 2021

Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI).

Trends 208

Trends Self Service Contact Center Omni-Channel 208

SurveySparrow

MARCH 23, 2021

If there is one company that has played the market positioning strategy game with terrifying efficiency is Coca Cola. But the kind of image that they have raked for themselves over the years with the help of their positioning strategy marketing is a case study in itself. . What is market positioning strategy? Isn’t it?

Strategy 52

Strategy Marketing Apparel Brands 52

Daniel Group

SEPTEMBER 23, 2021

Edward Craner, SVP of Strategy and Marketing, HOLT CAT , shares how they have transformed their company with feedback over the past 13 years. Lynn Daniel (00:03): I’m with Edward Craner, who is Senior Vice President of Marketing and Strategy with Holt Cat of San Antonio, Texas. We did some market research.

Net Promoter Score 98

Net Promoter Score Social Media Feedback Groups 98

Customer Bliss

JULY 18, 2017

It’s often from Operations or Marketing, but in the case of Brian Lillie, he went from Chief Information Officer of Equinix , the world’s largest IBX data center and colocation provider, to CCO. I wanted to learn more about that transition, his background, and how he built out the new role. That’s this episode. About Brian.

Chief Customer Officer 131

Chief Customer Officer Customer Care Metrics Innovation 131

Team Support

OCTOBER 8, 2020

We conclude this series with Part 3, where Eric offers insight into the competitive market and what makes TeamSupport different. to thwart the market competition and what according to you are the distinct features of TeamSupport? We’re proud that we continue to innovate in the B2B customer support software industry.

Customer relationships 59

Customer relationships Company B2C B2B 59

OpinionLab

MARCH 8, 2016

I’ll always remember a session at an Advertising Research Foundation conference in 2008 delivered to an audience of consumer research professionals in New York City. Innovative brands simply need to adopt more effective means of listening. Most marketers are extremely cautious about the over use of abusive surveys.

Consumers 96

Consumers Advertising Banking Survey 96

Optimove

NOVEMBER 14, 2019

Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. The company is present in all major gaming markets in the world. The company, which sent 2.5

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

Eptica

FEBRUARY 6, 2019

Date: Wednesday, February 6, 2019 Author: Pauline Ashenden - Marketing Manager Why focusing on CX is key at times of change. Author: Pauline Ashenden - Marketing Manager Most industries today are radically different compared to 20 or even 10 years ago. Published on: February 06, 2019. Share this page on: Tweet.

Automotive 73

Automotive Social Media Contact Center ROI 73

Innovative CX

MAY 6, 2020

Not the 2008 financial crisis. Every strategy we’ve executed seems meaningless in the face of 30 million unemployed Americans, a contracting GDP and a volatile stock market. While all provide innovative ideas and creative recommendations, they’re missing one important fact that must be considered during this crisis.

Customer Experience 59

Customer Experience Customer Journeys Financial Customer Expectations 59

Chadwick Martin Bailey

SEPTEMBER 22, 2020

What brought you to work at/in Market Research? What about that experience helped you to adapt, innovate, and/or grow? In launching this relatively new format, I was faced with an increasingly restrictive budget (remember the financial crisis of 2008/2009?!), I’ve applied the lessons I learned at Toyota since.

Transportation 52

Transportation Travel Financial Innovation 52

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. The Intuit guys weren’t fans of market research: you overpaid for it, no one really used it, and it was easy to cross-tab your way out of bad data. He has an MBA from Purdue University.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

datastax

JUNE 13, 2019

The open source software market is expected to reach $32.95 This widespread adoption has translated into serious returns, and now many companies based on open source software are the innovation leaders in their industries. Android is an open source mobile operating system developed by Google and released in 2008. have a 6.7%

Software 98

Software System Tools Video 98

Customer Bliss

MAY 10, 2016

In his work with the Board of Regents, the National Board, senior staff, volunteers and external agencies and partner firms Samir advocates for visitor-centric and market-oriented strategies across four functional areas: service design, visitor studies, marketing, and experience design.

Customer Journeys 0

Customer Journeys Chief Customer Officer Training Study 0

Magellan Solutions

JULY 11, 2022

Crashing stock markets . A recession may be terrible but looking at the big picture, it gives entrepreneurs opportunities to innovate. And one in demand innovation that businesses of all sizes are jumping into is outsourcing. During the 2008 Global Recession, IBM signed a number of outsourcing contracts. . Microsoft.

Strategy 40

Strategy Financial Competitive Advantage Resources 40

CSM Magazine

JUNE 18, 2020

The first commercial application of AR occurred in 2008 in the form of a BMW magazine ad readers could augment using a computer camera. With 5G speeds driving the growth of new MR products, the global AR/VR market is forecast to reach $18.8 Targeted Marketing. billion in 2020. About the Author.

Trends 52

Trends Tourism Wireless Travel 52

BirdEye

JULY 7, 2023

Dawn Harsch, Marketing Director – McQuire Group What are the disadvantages of customer service chatbots? Conversational AI chatbots: These advanced chatbots use natural language processing (NLP) along with innovative machine learning to interpret customer intent. “In 6 months we answered 571 new chats.

Chatbots 96

Chatbots Customer Service Social Media Banking 96

Second to None

MARCH 22, 2019

Millennials have been under society’s microscope for the last decade; a punching-bag for Baby Boomers, a restructuring force for marketers. Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market.

Connections 75

Connections Brands Social Media Loyalty Programs 75

Second to None

MARCH 22, 2019

Millennials have been under society’s microscope for the last decade; a punching-bag for Baby Boomers, a restructuring force for marketers. Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market.

Connections 63

Connections Brands Social Media Voice of Customer 63

Clarabridge

DECEMBER 7, 2016

Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Chris Rogers has been working at Constant Contact since 2008. Serina Aswani is Manager of Content Marketing and EMEA Marketing at Clarabridge.

Feedback 81

Feedback Survey Case Study Analytics 81

InteractionMetrics

JUNE 19, 2023

More often, they oversee operational issues or marketing, but not the whole enchilada. Design Thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success,” Ideo’s co-chair Tim Brown writes.

Loyalty 52

Loyalty Net Promoter Score Touchpoint User Experience 52

West Monroe

APRIL 19, 2022

In 2008, someone (or a group of someones) published a white paper under the pseudonym Satoshi Nakamoto. Fast forward more than a decade, and Bitcoin’s value has skyrocketed, while dozens of competing blockchain-supported cryptocurrencies and digital currencies have entered the market. Digital businesses know this.

Company 52

Company Healthcare Innovation Industry 52

Helen Dewdney

NOVEMBER 9, 2017

The Government thought so too and there was a call for evidence from the Department for Business, Innovation & Skills for consumers to provide feedback regarding their experiences. The Consumer Protection from Unfair Trading Regulations 2008 (amended 2014) (CPUTRs).

How To 63

How To Consumers Tips Government 63

Smith+co CX

MARCH 15, 2021

We are entering a new era, one that will require new approaches to marketing and customer experience, but it will go way beyond that. His adherents say we are ending the Winter phase of the 5 th Kondratieff that started with the Great Financial Crisis of 2008. So, what innovations will drive societal change in this next cycle?

Brands 36

Brands Banking Sports Healthcare 36

CSM Magazine

MARCH 12, 2020

The move by call centres to bring their operations back to the UK, however, has happened in conjunction with an upturn the employment market in the country as it emerged from the 2008 financial crash. One innovation that has the ability to immediately reduce costs for operators is Voice Driven Interactive Voice Response (IVR).

Technology 52

Technology Financial Consulting Sales 52

Forrester's Customer Insights

AUGUST 4, 2014

Nowhere is this more true than in the hyper-competitive Australian retail banking market. That''s why we invited Louise Long to speak at Forrester''s Summit For Marketing & Strategy Professionals: Australia. In 2008, a role was created within the Marketing function that sat across products and channels.

Customer Experience 41

Customer Experience Banking Retail Customer Insights 41

datastax

SEPTEMBER 25, 2018

NoSQL started getting a lot of attention around 2008 (not coincidentally when Cassandra was open sourced ) as the industry started to realize that (1) virtually every cloud application was going to need a scalable, performant, highly available database, and (2) sharding relational databases was a really terrible way to try to solve that.

eBook 40

eBook Innovation Conference Advertising 40

Alida

JULY 19, 2016

Millennials have the sunniest outlook of any generation, despite living through 2008’s Great Recession and facing the threats of climate change. We collected a taste of the report’s most fascinating findings below. The Millennial mood looks good. Thirty-nine percent of Millennials are happy; 30 percent are excited. TWEET THIS STAT ).

Report 100

Report Industry Travel Financial 100

Avaya

JANUARY 26, 2018

The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018. This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis.

Financial 51

Financial Contact Center Call Recording Communication 51

Clarabridge

DECEMBER 7, 2016

Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Chris Rogers has been working at Constant Contact since 2008. Serina Aswani is Manager of Content Marketing and EMEA Marketing at Clarabridge.

Feedback 40

Feedback Survey Case Study Analytics 40

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Acknowledging the changing sentiment in the current market will make for better strategies for approaching customers. Buying power may have been reduced, but marketers are as active as ever.

Company 71

Company Strategy Tips Sales 71

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. Acknowledging the changing sentiment in the current market will make for better strategies for approaching customers. Buying power may have been reduced, but marketers are as active as ever.

Company 71

Company Strategy Tips Customer Success 71

Middlesex Consulting

FEBRUARY 19, 2017

30, 2012: Rolls-Royce, the global power systems company, today celebrated the 50th anniversary of 'Power-by-the-Hour', its pioneering approach to engine maintenance management that forms the basis of the company's market-leading CorporateCare® service. This is from a Rolls-Royce Press Release dated Oct.

Airlines 60

Airlines Wireless Financial System 60

Clarabridge

MARCH 30, 2017

Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Chris Rogers has been working at Constant Contact since 2008. Serina Aswani is Manager of Content Marketing and EMEA Marketing at Clarabridge.

Survey 40

Survey Strategy Customer Experience Analytics 40

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. Think about customers talking to companies and giving honest feedback that helps: Improve products and services and even helps the company innovate. Why is that? Reduces unnecessary steps or processes.

ROI 40

ROI B2C Case Study B2B 40

Wootric CX Blog

FEBRUARY 14, 2019

He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. She oversees brand, demand and product marketing — attracting companies that make customer experience their competitive advantage using Wootric’s AI-powered software.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67