Want to Improve CX Significantly? Enhance Your Communication Strategies!
Daniel Group
APRIL 18, 2024
This analysis covers 600,000 surveys from 2008 in one vertical market. Here’s what we learned: NPS and Overall Satisfaction Correlation We correlated the NPS ® (Net Promoter Score) and Overall Satisfaction (1-10 scale). The customer must initiate the feedback. These workers welcome this kind of feedback.
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