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Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

CX University

There are hundreds of best practices for employee engagement, and all of them are being practiced by firms across this good, green Earth: at some growing businesses, at some failing businesses too. My question is, “How do we know which best practices will most benefit our employee engagement initiatives?

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Employee Engagement Requires an Authentic Contract with Leadership: Two standout cases in Energy and Insurance

CX University

Of these three rewards, the highest correlation exists between employee engagement and customer satisfaction. These two are more closely linked than sleeping pills with sleep, or ibuprofen with pain reduction (Moore and Humphrey, “The link between customer engagement and employee engagement”).

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14% of Zappos Staff Quits (Which is Just Fine for Employee Engagement)

PeopleMetrics

That number might seem shocking at first glance, but in terms of employee engagement strategy , it’s not so bad. Zappos even paid employees to quit after training as early as 2008. Want more about employee engagement? Or you can check out past employee engagement blog posts here.

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The importance of customer culture – an interview with Chris Brown

ijgolding

In 2008, when the tool was being developed, we were very early to market with a concept along these lines. We have proven that the MRI aligns culture with business performance, customer perception and employee engagement. Is it really possible to measure customer culture? We spent a long time developing the measurement tool.

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CX Success Stories – HOLT CAT

Daniel Group

So, for some context, I joined Holt in 2008, January of 2008. ” Back then in 2008, we did some studies and we quickly came to the realization that the large customers, fantastic. So we recognize our employees based on the scores that they get. Edward Craner (01:58): You bet. How do we know how we’re doing?”

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Customer Experience and Value Add: Make it Personal, Emotional, and Sensory

Michelli Experience

.’” From James Autry’s and my vantage point, leading through “love” and “relationship “ are authentic emotional drivers for employee engagement. Predictably Irrational.

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What Way Of Being Creates Access To Effectiveness In The Exercise Of Change Leadership?

Maz Iqbal

John Daido Loori, The Great Way, Best Buddhist Writing 2008. Just about every one of us (as a human being) sucks at relationship, at experience design, at calling forth engagement, at change, and at the exercise of leadership due to the neglect of this radical truth.