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Customer Feedback Is No Longer Just a Luxury for High End Retailers

Alida

consumers will likely return quickly to paying full price for luxury goods—the same way they did after the 2008 global financial crisis. Emerging customer segments and increased spending among core luxury shoppers will help drive growth in existing markets and channels, far more so than any new sector expansion.

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Top 18 Uservoice Alternatives & Competitors

Zonka Feedback

UserVoice is a fantastic tool for collecting customer feedback that allows you to collect and manage feedback in order to improve your product. However, it was one of its kind that was launched in 2008.

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Why listening to customers matters in a recession

Thematic

By listening to your customers. It seems obvious, but according to Hubspot research , 42% of businesses don’t survey their customers or collect feedback. These companies may say that they ‘put customers first’, but without a voice of customer program in place it seems unlikely!

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Guest Post: Why Anecdotal Customer Feedback is Dangerous

ShepHyken

He shares insight on gaining and interpreting customer feedback. Customer feedback is a gift. Indeed, customers are doing you an enormous favor by taking the time to alert you to a problem when it occurs, or to their happiness, when that’s the outcome. When You Don’t Look Hard Enough for Customer Feedback.

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The importance of customer culture – an interview with Chris Brown

ijgolding

Apart from being a lovely chap, like many people in the global Customer Experience (CX) community, he is as passionate and enthused about developing knowledge and education around CX competencies as I am. It did not take long for me to start becoming interested in the customer service elements of the business.

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From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights

Clarabridge

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . Executive Vice Chairman, Founder and Chief Strategy Officer Sid Banerjee took us through the inception of the company and how the Clarabridge product suite has evolved to help brands optimize customer data and transform experiences.

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Optimize Your Customer Experience Management Strategy

GetFeedback

At the same time, 54% of respondents said that the customer experience at most companies needs to improve. . So although the customer experience has repeatedly proven to be critical to every company’s success, improving it remains a major challenge. What is customer experience management? What is customer experience management?