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Elevate growth with a customer service chatbot

BirdEye

Today’s customers expect answers in real time. That’s why a customer service chatbot is a necessary tool for a successful business. With this tool, you can quickly and accurately respond to customer service questions, even if it’s at midnight. Table of contents What is a chatbot for customer service?

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Every week should be Customer Service Week

Helen Dewdney

Customer Service Week is organised by the Institute of Customer Service (ICS) and takes place during 3-7 October 2022. It is a week-long celebration of customer service. Although I welcome any focus on customer service, I believe that every week should be customer service week!

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Transforming Customer Service in a Student’s World – a Q&A with Dawson College

Comm100

We sat down (virtually speaking) with Derek Gaucher, Coordinator of IT Solutions at Dawson College, to ask him about how Dawson College is embracing new customer service technologies and channels to provide a digital student experience that has become central to their success. I suspect we will end up somewhere in the middle.

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What Happens to Customer Service When Unemployment Hits Historic Lows?

BlueOcean

US unemployment rate as fantastic news – it’s an astronomical improvement over the 10% unemployment rate after the 2008-09 Great Recession. In particular, customer service agents are among the most in-demand roles in the US, making them extremely difficult to fill. That’s why most people see the current 3.6% Let’s chat!

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Quickline Speeds Up Customer Service in Contract With Makepositive

CSM Magazine

Broadband specialists, Quickline Communications, speeds up customer service and service delivery in £1m+ contract with makepositive, part of Sabio Group. The £1m-plus collaboration marks an important milestone as Quickline continues to invest in optimising its operations and delivering exceptional services to its customers.

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From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights

Clarabridge

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . Executive Vice Chairman, Founder and Chief Strategy Officer Sid Banerjee took us through the inception of the company and how the Clarabridge product suite has evolved to help brands optimize customer data and transform experiences.

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Guest Post: How To Collect Marketing Insights That Can Improve Customer Service

ShepHyken

Understanding your consumer is a key piece of customer service and developing loyalty to your brand. If Whole Foods suddenly prioritized selling luxury leather handbags, their customers might feel betrayed and start going elsewhere for their produce. Mission Statement. Primary Research.