PeopleMetrics
MAY 12, 2015
That number might seem shocking at first glance, but in terms of employee engagement strategy , it’s not so bad. Zappos even paid employees to quit after training as early as 2008. Want more about employee engagement? Or you can check out past employee engagement blog posts here.
Daniel Group
SEPTEMBER 23, 2021
What were management key objectives for getting into CX and getting this program going back then? So, for some context, I joined Holt in 2008, January of 2008. And so once that picture was unveiled, and it was like, “Wow, holy cow, there are a few customers that make up a lot of our revenue.
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Wootric CX Blog
FEBRUARY 14, 2019
Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”
Storyminers
JULY 6, 2020
His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.
Storyminers
JULY 6, 2020
His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.
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