Beyond the Kiosk: Restoring Human Touch in Healthcare Technology
CX University
JANUARY 10, 2025
From 2008 to 2013, all measures recorded notable gains, particularly among underperforming hospitals, which narrowed performance disparities. While it enhances efficiency and clinical outcomes, true patient satisfaction comes from empathy, connection, and understanding. For example, the Overall Rating of Hospital metric rose by 8.5
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