AWS Machine Learning

JUNE 13, 2023

LangChain establishes a connection to the database and runs the SQL query to get the results. Connect to databases using SQLAlchemy LangChain uses SQLAlchemy to connect to SQL databases. We initialize LangChain’s SQLDatabase function by creating an engine and establishing a connection for each data source.

Data 77

Data Analytics Sales Connections 77

Clarivate

JULY 27, 2023

A new Clarivate report [1] explores a technical overview of XG(S)-PON standards and patent landscape In the connected world, the bandwidth requirement is continuously increasing year on year. The ONT is a powered device of the PON system at user end of the network and includes Ethernet ports for device or network connectivity.

Analysis 52

Analysis Telecommunications Study System 52

CSM Magazine

JUNE 7, 2023

“At Makepositive we have built a strong team specialising in the telecommunications industry, and we are excited to be working with Quickline who are at the forefront of rolling out high speed and reliable connectivity to homes and businesses,” said Sam Joyce, Communications & High-Tech Commercial Director at makepositive.

Customer Service 52

Customer Service Customers Telecommunications Wireless 52

Thematic

DECEMBER 9, 2022

During the 2008 recession, Starbucks came under threat. An example of a company that successfully leveraged a market gap during the 2008 recession is mens' fashion retailer Bonobos. Progressive companies stay connected to customer needs, and use these insights to inform investment decisions. Which customers are churning?

Customers 71

Customers Customer Satisfaction Customer Experience Feedback 71

ShepHyken

APRIL 14, 2020

They discuss strategies for adapting to a remote workforce without sacrificing productivity, connection or the customer experience. During this time, organization leaders must seize the opportunity to connect with their employees and their customer base in an authentic and empathetic way.

Customer Experience 121

Customer Experience Communication Loyalty Customer Service 121

CSM Magazine

OCTOBER 1, 2022

New integration enables Zapier customers to connect existing business apps and processes to messaging channels with Sinch’s Conversation API. ” Sinch’s MessageMedia integrated with Zapier in 2018, so that users can easily connect with other apps and automate repetitive tasks, such as sending SMS calendar notifications. .

Omni-Channel 52

Omni-Channel Customers Communication Customer Engagement 52

Comm100

JUNE 22, 2021

I have been an IT Manager at Dawson College since 2008, and before that I specialized in CRM solutions in the retail industry for many years – so as you’d expect, I have seen a lot of technological change in my time! What other technology have you introduced to Dawson College to connect with students? It was a great success!

Customer Service 147

Customer Service Customers Customer Experience Video 147

Customer Bliss

JULY 18, 2017

Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. CCO connects, guides, provides resources … but doesn’t micro-manage as they figure it all out and its importance. That’s this episode.

Chief Customer Officer 131

Chief Customer Officer Customers Customer Experience Customer Care 131

CSM Magazine

OCTOBER 20, 2020

The firm is helping customers including Cazoo , Direct Line Group’s Green Flag business and South East Water , to boost their customer service using Amazon Connect. The full roster of clients also includes ECS’s flagship Amazon Connect deployments at RBS, which began in 2018.

Net Promoter Score 52

Net Promoter Score Self Service Engagement Customer Experience 52

West Monroe

JUNE 21, 2023

The gravity of the task ahead cannot be understated, and one thing learned from the 2008 Smart Grid Investment Grant (SGIG) awards, preparing for the next steps is critical. Malicious actors online are a constant threat to grid operations.

Government 52

Government Innovation Management Report 52

Lumoa

JUNE 23, 2021

While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis. This will allow your support staff to access the contact center system from any location and at any time to connect with customers.

Trends 208

Trends Contact Center Self Service Omni-Channel 208

Michelli Experience

JUNE 28, 2017

In this blog post from 2008 , Dan noted: “ We used to think about decisions as cold calculated, detached, computations that examine the costs and benefits, but recently we have gained a higher appreciation for the role of emotions in our decisions and for the fundamental ways in which they change us….

Customer Experience 209

Customer Experience Customers Loyalty Employee Engagement 209

CSM Magazine

APRIL 19, 2023

makepositive , which provides specialist Salesforce consulting and implementation services since 2008, achieved ‘Leader’ status in the ‘Implementation Services for Core Cloud’, ‘Implementation Services for Marketing Automation’ and ‘Managed Application Services’ quadrants.

Study 52

Study Consulting CRM Customer Experience 52

C Space

JULY 27, 2021

Stanley explains that part of the reason for their success lies behind being able to connect with their customer so well, because they are the customer. Some of them have the capacity to break out into the mainstream, but many are happy to stay in their niche little space.”. “You You can see it in other industries too,” he adds.

Customer Experience 52

Customer Experience Trends Consumers Brands 52

Strativity

OCTOBER 7, 2022

The truth is that times of uncertainty can offer one of the best opportunities for your brand to make new connections with customers – that is, if you’re willing to think outside of the box. For many businesses, it can be difficult to resist that gut instinct to “batten down the hatches” at the first sign of trouble.

Customer Experience 52

Customer Experience Brands Consumers Examples 52

ClearAction

JUNE 25, 2023

After 15 years of heavy investment in customer experience technologies (since the 2008 global economic downturn), less than 25% of companies are mobilizing, scaling, or embedding customer experience into their ways of doing business. It’s a CXM system connected with business results. Is that acceptable to you? I love it.

Leadership 62

Leadership Customer Experience Touchpoint Employee Experience 62

Gainsight

MARCH 13, 2023

Today we find ourselves in a very similar place to The Great Recession in 2008–09 where efficiency is now the focus: How can we do more with less ? Whenever the economic landscape starts feeling shaky, companies—SaaS and otherwise—rush to tighten their belts and slash spend.

Management 52

Management Customer Success eBook Software 52

Customer Bliss

AUGUST 22, 2017

Prior to joining Shufersal, Zvi was with the Israel Securities Authority (ISA) from 2008 through 2012, as a member of the Investigations and Intelligence department, focusing on financial and capital market enforcement activities. They actually used Facebook groups for that (connecting store-level employees with those making decisions).

Customer Experience 125

Customer Experience Customers Feedback Social Media 125

Innovative CX

MAY 6, 2020

Not the 2008 financial crisis. The similarities between this crisis and the financial crisis of 2008 are few and far between. Connection is more important than ever with employees, customers, and colleagues The recording of this session will be available soon. Not the dot.com bust in the 2000’s. And guess what, that’s ok!

Customer Experience 59

Customer Experience Customers Customer Expectations Customer Journeys 59

Win the Customer

MARCH 8, 2017

In 2008, new Old Navy president Tom Wyatt came in aiming to revitalize the brand. With this focus, Dove has repackaged the emotions associated with its products, connecting its brand with feelings of self-esteem. Another way brands can connect with consumer emotions is by appealing to values shared by the company’s target market.

Case Study 118

Case Study Customer Experience Brands Study 118

ShepHyken

NOVEMBER 7, 2018

In 2008 Domino’s was struggling and their brilliant leadership turned the company around. The Domino’s ANYWARE concept allows their customers to not only order the pizza with the toppings they desire but to connect with their neighborhood Domino’s by more than ten ways, with more to come. I included them in the chapter on technology.

Customer Experience 91

Customer Experience Customer Service Customer Service Training Case Study 91

Stella Connect

JANUARY 12, 2018

EBTH was founded in 2008 by Jacquie Denny and Brian Graves, two veteran vintage sellers in the Cincinnati area. In this year alone, the service team has sent over 60,000 Stella Connect customer feedback requests (more details on this partnership are below). Marc Broering. EBTH soon became an expansive online estate sale company.

Customer Service 75

Customer Service Customers Company Sales 75

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. NPS needed to be connected to business growth immediately to be seen as successful. The first 30 days were about connections, data, and getting grounded in the operational principles of Sprint.

NPS 163

NPS Net Promoter Score Customer Satisfaction Customer Experience 163

Experience Investigators by 360Connext

JULY 20, 2015

This broken connection can only lead to a huge mess – from derailing the journey of possible clients to attracting applicants you never meant to target. There is no case for your 2008 case study. Your site must honestly and respectably reflect your culture without fail.

Online Experience 110

Online Experience Customer Experience Customer Engagement Customers 110

CX University

SEPTEMBER 18, 2018

In response to the financial crisis in 2008, CEO made a simple but compelling contract with employees. Read the Mayo Clinic Case Study > DTE Energy. DTE stumbled on a fundamental recipe for employee engagement almost completely by accident. What is the repeating pattern that binds these successes together?

Employee Engagement 211

Employee Engagement Customer Experience Engagement Case Study 211

Beyond Philosophy

FEBRUARY 21, 2016

Since the financial meltdown of 2008, many have been singled out for charging excessive fees (which is often, as well, a surrogate for service-related issues). Furthermore, in an industry that had relied on customer stability (or at least inertia), large retail banks have seen churn rates of 10%, or more (per J.D. Power annual studies).

Banking 60

Banking Customers B2C Customer Experience 60

Gravy Analytics

JULY 19, 2019

Busch Beer was acquired by InBev for $52 million in 2008 to become a part of the largest brewer in the world. Here are a few ideas of how Busch Beer can use location intelligence to better connect with their target consumers and measure the results of their latest campaign. Precision Audience Targeting. Improve Customer Understanding.

Advertising 40

Advertising Customer Journeys Consumers Measurement 40

ShepHyken

NOVEMBER 29, 2016

In 2008, Nate and his business partner recognized an opportunity in the outsourced customer service space for a company that prioritized exceptional customer service above anything else. .” – Nate Spears. How can I provide a personal emotional connection with my customers? What questions will this episode answer?

Exceptional Customer Service 48

Exceptional Customer Service Customer Service Customer Experience Customers 48

ECXO

APRIL 1, 2021

Surprise and delight According to (Ekman and Friesen, 1975; Vanhamme, 2008) (Mattila, 2013), “Surprise arises when a person encounters an unexpected element; hence, he or she experiences a discrepancy in his/her schema”—simplified an experience out of the ordinary. The effect of explanations for a surprise and delight strategy.

Strategy 98

Strategy Customer Experience Customer Expectations Customers 98

Avaya

JANUARY 24, 2018

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. million for their inaccuracies between 2006 and 2008. appeared first on Avaya Connected Blog. Ad hoc changes were made by individual countries to address issues that resulted from the crisis. Barclays’ fines totaled £2.45

Financial 46

Financial Customer Care Communication Customers 46

Customer Bliss

MAY 10, 2016

Prior to joining the Smithsonian in 2008 Samir was the Executive Director of Noemie LaFrance’s SENS Production in Brooklyn, New York. You can connect with him on LinkedIn as well. In addition to working at the Smithsonian Samir dances with Jonah Bokaer and Erica Rebollar, with whom he performs modern & contemporary dance.

Customer Journeys 0

Customer Journeys Chief Customer Officer Customer Experience Customers 0

West Monroe

NOVEMBER 28, 2022

In this episode, Salesforce Growth Evangelist Tiffani Bova and West Monroe Managing Director Pablo Alejo share how companies can become obsessed with their customers’ needs, how to connect employee experience to growth, and examples of 4 companies who are getting it right. And we made that prediction in 2008 or 2009. Tiffani Bova.

Customers 52

Customers Customer Experience Customer Centricity Call Center 52

Middlesex Consulting

MARCH 9, 2015

For the past two years my friend Jon Picoult, Founder & Principal at Watermark Consulting , has been demonstrating the connection between CX maturity and stock performance. (A The connection between CX and share price. Jon’s answer helped me connect the dots around a subject I have been aware of for a long time.

Customer Experience 60

Customer Experience Data Connections Metrics 60

ijgolding

OCTOBER 21, 2014

Described by Nunwood as – using individualised attention to drive an emotional connection. Integrity is a word that few would associate with many industries in 2014 – it has been eroded so significantly since 2008. So let us look at what makes an ‘Excellent Customer Experience’ in a little more detail: 1.

Customer Experience 229

Customer Experience Customers Customer Centricity Report 229

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. We scheduled a welcome reception the Monday before our event to give our attendees a chance to get familiar with the platform and connect with sponsors and other attendees in advance. Networking and Engagement.

Customer Experience 88

Customer Experience Connections Customer Success Hotels 88

Strativity

MAY 30, 2018

The stock market hasn’t been this volatile since the 2008-2009 Financial Crisis. Many companies have had challenges connecting an improved customer experience to better financial returns. Risks of a trade war, higher oil prices, rising interest rates, and other geopolitical factors have all had an effect.

Customer Experience 58

Customer Experience Customers Marketing How To 58

Magellan Solutions

MARCH 24, 2020

The better the service quality, the stronger the connection will become. Over time, this connection transforms into loyalty which then leads to frequent purchases and stronger brand recommendations. Hootsuite is a social media management platform that aims to transform social enterprises by connecting people with the world.

Customer Service 40

Customer Service Customers Company Call Center 40