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Beyond the Kiosk: Restoring Human Touch in Healthcare Technology

CX University

From 2008 to 2013, all measures recorded notable gains, particularly among underperforming hospitals, which narrowed performance disparities. While it enhances efficiency and clinical outcomes, true patient satisfaction comes from empathy, connection, and understanding. For example, the Overall Rating of Hospital metric rose by 8.5

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5 Insider Strategies to Boost Customer Support in the Personal Loan Sector

CSM Magazine

Provide a connected experience across channels. Make sure it can connect the borrower to a human agent. In a post-2008 world, many consumers remain cautious and distrustful of financial institutions. Some people will call, others prefer live chat from your website, and many younger customers might message you.

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Unlocking Digital Self-Service: Secrets to Success, Measurement, and Scale

Gainsight

Beyond the Forum: Creating a Community That Empowers Let’s be real: Communities, at least in their 2008 form, have always felt like a check-the-box thing thrown up to deflect a few tickets and save a few bucks. But today, communities are evolving into something more impactful. Meanwhile, highly engaged customers expanded at a 2.2x

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The CX Pro's Guide to Recession-Proofing Your Career (And Your Company)

DCX

Think back to 2008. The best part is connecting with awesome, like-minded people—just like you! I’d love to connect, share ideas, or even swap success stories. questions Keep an eye on these trends. Share them. When leadership catches on, you’ll already be ahead of the game. But CX teams? But honestly?

Company 52
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Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

CX University

In response to the financial crisis in 2008, CEO made a simple but compelling contract with employees. Read the Mayo Clinic Case Study > DTE Energy. DTE stumbled on a fundamental recipe for employee engagement almost completely by accident. What is the repeating pattern that binds these successes together?

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New capabilities in Amazon SageMaker AI continue to transform how organizations develop AI models

AWS Machine Learning

With new remote connections to SageMaker AI , developers and data scientists can quickly and seamlessly connect to SageMaker AI from their local VS Code, maintaining access to the custom tools and familiar workflows that help them work most efficiently. .

Training 100
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Customer Experience and Value Add: Make it Personal, Emotional, and Sensory

Michelli Experience

In this blog post from 2008 , Dan noted: “ We used to think about decisions as cold calculated, detached, computations that examine the costs and benefits, but recently we have gained a higher appreciation for the role of emotions in our decisions and for the fundamental ways in which they change us….