Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. 1] That being said, you must allocate efforts towards creating a positive reputation of your brand online. Online Influence. This method is generally low-cost, and low-effort.

Connections 63

Connections Brands Social Media Voice of Customer 63

Thematic

DECEMBER 9, 2022

During the 2008 recession, Starbucks came under threat. Starbucks transformed its brand perception from expensive and attached, to a customer-centered, value-producing brand. This re-focus of strategy saved them as a brand and was an onramp to more CX innovation - which tripled their annual revenue in 2010.

Customer Satisfaction 71

Customer Satisfaction Fashion Feedback Social Media 71

Customer Bliss

AUGUST 3, 2017

Forrester recently released their US 2017 Customer Experience Index , which goes through data from 120,000 online consumers to rank 300 brands across 21 industries. Forrester is a very-vetted research brand, but it’s important to understand the ecosystem here. Twice as many brand scores fell as rose, and losses outpaced gains.

Customer Experience 236

Customer Experience Travel Touchpoint Connections 236

C Space

JUNE 23, 2020

The Brand Move Roundup – June 23, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Seventeen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Airlines Policies Retail 52

InMoment XI

FEBRUARY 2, 2024

Social media facilitates real-time interaction, serves as a valuable source of customer feedback and insights, shapes your brand reputation and visibility, and can even function as a platform for market research. It helps the world’s top brands and enterprise organizations manage their social media efforts in one place.

Social Media 295

Social Media Brands Management Analytics 295

Martin Hill-Wilson

MAY 2, 2017

Richard Edelman, the report’s executive author, explains this profound crisis in trust has its origins in the Great Recession of 2008. I’m A Brand at BrainFood. Continue reading Trust Me!

Brands 40

Brands Government Survey Report 40

C Space

JULY 7, 2020

The Brand Move Roundup – July 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Policies Hospitality Advertising 52

Michelli Experience

APRIL 24, 2018

What I failed to predict (but should have expected – based on my past work with the brand including The Starbucks Experience and Leading the Starbucks Way ), was Starbucks’ swift and aggressive action to deploy training. . Looking Back to 2008. That was 2008! 2008, 2018, 2028…the story will always be the same.

Training 100

Training Leadership eBook Customer Experience 100

LiveChat

JANUARY 23, 2020

I think about the brands behind them. All of them are associated with brands that carefully created them for you to think about in very specific ways. Those brands are the reasons why you choose one product over another. The way brands communicate with people has been continually changing over the last decade or so.

Brands 69

Brands Gamification Groups Feedback 69

Magellan Solutions

AUGUST 10, 2018

It was the mid-year of 2008. Depending on the message that it contains, it can create a positive or negative perception of a brand. In the market setting, brand marketing is so crucial because it sets you apart from your competitors. Social media leverages brand marketing strategy.

Social Media 53

Social Media Brands Marketing Company 53

GetFeedback

OCTOBER 14, 2019

The phrase Customer Experience (CX) didn’t become en vogue until 2008 when it surpassed Customer Satisfaction as the primary customer-focused keyword. . Since 2008, customer experience has burgeoned and become a key element at many companies.

Customer Experience 220

Customer Experience How To Knowledge Base Metrics 220

Smith+co CX

MARCH 15, 2021

It will challenge the very way we think about brands and corporations. His adherents say we are ending the Winter phase of the 5 th Kondratieff that started with the Great Financial Crisis of 2008. Building back better’ is the right slogan for our time and will have profound implications for brands. Empowerment.

Brands 36

Brands Banking Sports Healthcare 36

CSM Magazine

OCTOBER 6, 2022

.” Jon Gladwish, CEO, and founder of 60K, said: “It has been a privilege working with my team at 60K to create a go-to outsourcing company for some of the most well-recognised brands in the world. ” Founded in 2008, 60K provides CXM services to leading U.K., It’s a great moment for our people.”

Self Service 52

Self Service Entertainment Multi-Channel Telecommunications 52

ShepHyken

OCTOBER 11, 2019

To give you a sense of the speed of changing customer preferences, I will harken back to 2008 when McGraw-Hill published my book The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company. Read Shep’s latest Forbes article: Ten Ways To Handle A Brand Crisis.

Technology 96

Technology Customer Experience Hospitality Hotels 96

GetFeedback

OCTOBER 21, 2019

A recent study by PwC found that one in three consumers will walk away from a brand they love after just one negative experience. What this actually looks like will vary by company, but the goal of CXM is always to increase customer satisfaction, loyalty, and brand advocacy while cutting costs.

Customer Experience Management 199

Customer Experience Management Strategy Customer Experience Management 199

Gainsight

NOVEMBER 1, 2022

If you’re my age (or older), you probably remember exactly where you were and how you felt when the last Great Recession hit in 2008. And while the economic and geopolitical uncertainty doesn’t look like it’s going away anytime soon, I’m making a bold prediction about the future of SaaS: 2022 will not be a repeat of 2008.

B2B 52

B2B B2C Software Customer Success 52

Lumoa

JUNE 23, 2021

In fact, it’s such a huge deal for customers today that it has overtaken price and product as the key brand differentiator. Migration to the Cloud Buoyed by the COVID-19 outbreak, cloud migration dramatically increased during the steepest economic contraction since the 2008 financial crisis.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

ShepHyken

APRIL 14, 2020

The CEOs and leaders who don’t shift are missing a huge opportunity to show authenticity, empathy for their team and create brand loyalty.”. He founded the company during the 2008 recession to help companies worldwide restructure to a remote workspace. Your employees and customers are nervous, uncertain and even scared.

Communication 121

Communication Connections Loyalty Groups 121

Helen Dewdney

OCTOBER 3, 2022

This is the highest level since their records began in 2008! It’s a tough juggle for a small brand. Top notch customer service can make or break a brand. For a small brand is it difficult? A July 2022 ICS survey of 10,000 consumers across 13 industry sectors showed that 17.3% Impossible? Absolutely.”.

Customer Service 66

Customer Service Poor Customer Service Consumers Sales 66

Strativity

OCTOBER 7, 2022

But playing it safe isn’t what makes a brand recession-proof. The truth is that times of uncertainty can offer one of the best opportunities for your brand to make new connections with customers – that is, if you’re willing to think outside of the box. Some of today’s most successful brands were built on once irrational concepts.

Consumers 52

Consumers Brands Innovation Industry 52

OpinionLab

MARCH 8, 2016

If you look at the truly successful companies, the ones that emerge are the ones that concentrate on enabling their customers to engage with them – so that they can partner with them to build their brand. They want evidence that brands are listening. . Innovative brands simply need to adopt more effective means of listening.

Consumers 96

Consumers Advertising Banking Survey 96

Lumoa

JUNE 14, 2023

Zendesk’s research found that an overwhelming majority of consumers (nearly three out of five ) stated that quality customer service is paramount in cultivating brand loyalty. Your detractors can quickly go online and blast your business with a slew of angry testimonials, damaging your brand image and reputation beyond repair.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

CX University

SEPTEMBER 18, 2018

Having discovered this primary motivation, the organization manages and develops the brand continually, also working on a structural level to ensure it continues to provide some of the best healthcare services in the world, and develops a reputation of excellence. Conclusions: Create meaningful work with the employment brand.

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

Michelli Experience

JUNE 28, 2017

In this blog post from 2008 , Dan noted: “ We used to think about decisions as cold calculated, detached, computations that examine the costs and benefits, but recently we have gained a higher appreciation for the role of emotions in our decisions and for the fundamental ways in which they change us…. It was an electrifying experience.”.

Customer Experience 209

Customer Experience Employee Engagement Loyalty Customers 209

Daniel Group

SEPTEMBER 23, 2021

We have about 3000 employees and we have about 50 locations, represented, of course, Caterpillar, but a number of other brands that are focused on the on-highway truck, manufacturing, construction technology, and a number of other verticals. So, for some context, I joined Holt in 2008, January of 2008. Lynn Daniel (01:32): Yeah.

Net Promoter Score 98

Net Promoter Score Social Media Feedback Groups 98

Retently

JULY 28, 2023

Whichever way you look at it, it’s clear that unhappy customers ( who are much more likely to leave your brand , naturally) are a huge threat to business growth. It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

CSM Magazine

JUNE 7, 2023

About makepositive makepositive (part of Sabio Group), is a dedicated, multi award-winning (Platinum) Salesforce consulting partner since 2008. To find out more about Quickline, visit www.quickline.co.uk

Wireless 52

Wireless Telecommunications Customer Service Multi-Channel 52

Team Support

JANUARY 9, 2024

This marked the beginning of companies actively using Facebook for branding, customer engagement, and marketing purposes. Fun fact: TeamSupport was founded in 2008! Facebook introduced Pages for businesses in November 2007, providing a dedicated space for companies to create a presence on the platform.

Technology 59

Technology Chatbots Call Center Social Media 59

BlueOcean

JULY 3, 2019

US unemployment rate as fantastic news – it’s an astronomical improvement over the 10% unemployment rate after the 2008-09 Great Recession. The best agents are educated, have great communication skills, want to do meaningful work for great brands, and are pumped up about the opportunity to make a difference in people’s lives.

Contact Center 159

Contact Center Customer Service First Call Resolution Call Center 159

ijgolding

OCTOBER 21, 2014

The report is a fascinating assessment of the customer centric nature of brand names that we interact with on a daily basis. Focussed around 6 pillars that Nunwood use to assess ‘excellence’, the brand names that are considered to be ‘customer champions’ will probably not surprise you. Personalisation.

Report 229

Report Customer Experience Customer Centricity Fashion 229

CSM Magazine

APRIL 19, 2023

makepositive , which provides specialist Salesforce consulting and implementation services since 2008, achieved ‘Leader’ status in the ‘Implementation Services for Core Cloud’, ‘Implementation Services for Marketing Automation’ and ‘Managed Application Services’ quadrants.

Study 52

Study Consulting CRM Groups 52

Eptica

FEBRUARY 6, 2019

Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). Listen to staff – and support them Customer service staff are on the frontline, acting as ambassadors for your brand. Why 2019 is all about trust for brands and consumers.

Automotive 73

Automotive Social Media Contact Center ROI 73

John Paul

APRIL 26, 2019

Since 2008, John Paul has helped brands and businesses build customer and employee loyalty through a whole range of concierge services. As an innovative company, John Paul combines the unique know-how and skills of its 700 concierges with tailor-made digital tools.

Video 40

Video Innovation Loyalty Tools 40

C Space

JULY 27, 2021

3 Charles Stanley’s insight into the luxury jewellery business comes from his time at some of the biggest diamond brands in the world, including Harry Winston and DeBeers. He was part of the team that helped to brand the DeBeers name, and was later involved in launching Fovermark, of which he is now President.

Course 52

Course Trends Social Media Consumers 52

LiveChat

JANUARY 23, 2020

I think about the brands behind them. All of them are associated with brands that carefully created them for you to think about in very specific ways. Those brands are the reasons why you choose one product over another. The way brands communicate with people has been continually changing over the last decade or so.

Brands 28

Brands Gamification Groups Feedback 28

ClearAction

JUNE 25, 2023

Imagine your employee experience strategy focusing managers firmwide on employees’ self-described purposes for their relationship with your brand. Since 2017, the American Customer Satisfaction Index (ACSI) is in a downward trend while profits are stable and increasing. Is that acceptable to you?

Leadership 62

Leadership Touchpoint Course Employee Experience 62

Brandwatch CX

OCTOBER 3, 2022

Brands are using influencer marketing to expand their reach and increase the likelihood of resonating with their target audience. For example, a food brand might target influential food bloggers in a hope that they will write or Tweet about their products and promotions. It’s free to download.

Tools 88

Tools Marketing Social Media Analytics 88