Stella Connect

FEBRUARY 20, 2018

less than a decade after its inception in 2007. ezCater customer service agents watching the positive feedback flow in from customers through Stella Connect. Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect , and other sources.

Contact Center 20

Contact Center Effort Score Culture Feedback 20

CloudCherry

MARCH 14, 2019

Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. He is specialized at finding training employees to understand customer journeys and he is well versed in a variety of skills like CX disciple, employee engagement, etc. Check out his profile: [link].

Hospitality 236

Hospitality Insurance B2C Groups 236

CloudCherry

MARCH 14, 2019

Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. He is specialized at finding training employees to understand customer journeys and he is well versed in a variety of skills like CX disciple, employee engagement, etc. Check out his profile: [link] .

Hospitality 210

Hospitality Insurance B2C Groups 210

Customer Guru

JANUARY 3, 2018

Mr. Rohit is the Co-Founder and Managing Director of Cloudnine Group of Hospitals – India’s leading chain of maternity, women, and childcare service hospitals. Having worked with various tech conglomerates in India, he has successfully learned the nuances of managing operations of large business houses.

Customer Centricity 95

Customer Centricity Healthcare Hospitality Management 95

Storyminers

JULY 6, 2020

Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Retently

SEPTEMBER 17, 2018

In 2007, its NPS was a respectable 58. Plus, companies with engaged employees outperform businesses without engaged employees by a whopping 202%. What’s more, companies with highly engaged employees can see a revenue growth of around 2.5 But how does Apple achieve high employee engagement?

NPS 113

NPS Net Promoter Score Loyalty Omni-Channel 113

Qualtrics

JANUARY 22, 2019

It’s been ten years in risk management and five years in the compliance monitoring space within the servicing group. Customer feedback and their level of satisfaction, is the biggest component of our frontline phone reps incentive. Attend X4 Experience Management Summit to hear from over 25 CX speakers. Register Now.

Voice of Customer 33

Voice of Customer Hotels Survey Call Center 33

Michel Falcon Experience

APRIL 11, 2019

Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. I remember speaking to my manager. I said, “I want to build this experience design company for employees and customers in culture.” Managers are not allowed in the meeting.

Culture 60

Culture Leadership Hospitality Meeting 60

Michel Falcon Experience

MARCH 12, 2019

I recognize that there’s a couple big ballers in the audience that have billion dollar companies and, I’m not there yet, but if we strip everything away, the industry and the size of the company, what the commonality is, is we’re managing one thing: human behaviour.

Culture 12

Culture Employee Engagement Company Engagement 12

Michel Falcon Experience

FEBRUARY 6, 2019

Have you ever noticed that during training, managing employee engagement levels can be difficult? We’ve all tried tips and tricks to be able to increase this engagement because of the training becomes more successful. The answer to being able to create higher engagement is private podcasts.

Culture 76

Culture Examples Company How To 76

Michel Falcon Experience

FEBRUARY 11, 2019

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. My career started in 2007 as a call center agent in my early twenties.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60