ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. Cramer sat down with Apple’s SVP of services Eddy Cue earlier Tuesday at the inaugural CNCB CEO Summit in Santa Barbara. Driving accelerated, sustainable growth while delighting customers is a complex puzzle.

Customer Service 64

Customer Service Hospitality Customer Centricity B2C 64

Myra Golden

AUGUST 26, 2016

I joined YouTube in 2007 and one of the first videos I published was “The Psychology of Customer Anger.”. Sign up for my email list and learn specific tips, approaches and phrases to help your employees help your customers. In fact, they spend more time on Snapchat than on Instagram.

Video 40

Video Customer Service Training Tips Training 40

Myra Golden

AUGUST 26, 2016

I joined YouTube in 2007 and one of the first videos I published was “The Psychology of Customer Anger.”. Sign up for my email list and learn specific tips, approaches and phrases to help your employees help your customers. In fact, they spend more time on Snapchat than on Instagram.

Video 40

Video Customer Service Training Tips Training 40

Service Untitled

NOVEMBER 1, 2010

Now we all know that airlines are our favorite subjects when it comes to consumer complaints and lack of customer service along with banks, cell phone providers, and internet companies, but the lack of communication and listening to their customers are the one constant complaint for all of the organizations.

Airlines 42

Airlines Customer Service Travel Transportation 42

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Comm100

JUNE 16, 2016

Take a load off and use the following activities when planning your next training day or session. This activity is adapted from 10 Customer Service Activities To Supercharge Your Team. Have groups share the message, the created backstory, and their appropriate customer service response. Duration: 5-10 minutes.

Customer Service Training 100

Customer Service Training Training Customer Service Groups 100

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130