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6 tips for effective restaurant reputation management

BirdEye

You must monitor what your customers say about you, respond to their remarks, and use their feedback to improve. In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management?

Tips 109
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People, processes & partnership: How Luminus shakes up the energy market using Hello Customer

Hello Customer

million domestic and professional customers and rely on great customer experience to attain their goal of becoming the preferred energy supplier in Belgium. The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. They serve 1.8 There’s more!

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People, processes & partnership: How Luminus shakes up the energy market using Hello Customer

Hello Customer

million domestic and professional customers and rely on great customer experience to attain their goal of becoming the preferred energy supplier in Belgium. The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. They serve 1.8 There’s more!

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CX Success Stories – HOLT CAT

Daniel Group

Edward Craner, SVP of Strategy and Marketing, HOLT CAT , shares how they have transformed their company with feedback over the past 13 years. I think you guys started in 2007. What were management key objectives for getting into CX and getting this program going back then? And initially, the feedback wasn’t the best.

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Six Steps to Best-in-Class Customer Experience

SuiteCX

But how do you ensure the investment you place in CX will be well spent? After 20 years of experience in Customer Experience Management consulting, we have determined that there are six key steps to deliver a best-‐in-‐class customer experience.

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Subscription business model: What, how, and why

BirdEye

Let’s explore some of the benefits of a subscription-based business model: Reduces customer acquisition costs Subscription-based business models generally have a higher return than traditional business models. For example, in 2007, the mean number of times people saw movies in the theater was 4.8 times per year.

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How to improve your customer feedback surveys

Customer Alignment

It used to be nice to get the odd survey or comment card and feel you had the opportunity to give feedback on your favourite brands. Now every time you go anywhere or purchase anything, whether it’s your car service, your online sofa order, your hotel stay or even just your cup of coffee, you get asked for your feedback.