Talkdesk

NOVEMBER 1, 2016

Then came social media in 2007 and since, every brand has been encouraged to add social media communication to their customer journey. Will you use text messaging as part of an omnichannel customer support experience ? Communication is a big part of this journey. For years, email has been a major component in customer communication.

Social Media 40

Social Media Contact Center Software Customer Journeys Communication 40

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. She is a trusted industry voice for guidance on emerging contact center channels and technologies. He is a GTACC Award winner and has been listed in the ICMI Top 50. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. Company Seeks Omnichannel Customer Support Software.

Software 104

Software Customer Engagement Engagement Omni-Channel 104