ShepHyken

MARCH 30, 2018

You may also keep in mind that dissatisfied customers tend to share their feedback more easily than satisfied ones. Overall, CSAT is something you must track consistently (using always the same method) to have results that can be compared and evaluated over time. Average Handling Time. Type: Management Centric. “It

Customer Experience 85

Customer Experience Average Handle Time Net Promoter Score Customer Care 85

Michel Falcon Experience

FEBRUARY 11, 2019

The first is if we strip away what industry that we operate within, the common denominator that we have is that we’re trying to manage human behavior within the workplace and outside of the workplace being our vendors, our business partners, and of course our customers. A, there’s two key reasons. He gets it right.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

I recognize that there’s a couple big ballers in the audience that have billion dollar companies and, I’m not there yet, but if we strip everything away, the industry and the size of the company, what the commonality is, is we’re managing one thing: human behaviour.

Culture 12

Culture Employee Engagement Company Engagement 12