Magellan Solutions

SEPTEMBER 6, 2015

The Philippines continues to be the call center capital of the world and is still the choice destination for customer relations management. It employs over a million workers and is anticipated to hit $25 billion in revenues in 2016. In 2007, a research done by the European IT Service Centre concluded that only 1.2%

Call Center 40

Call Center Industry Culture Banking 40

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. In 2007, he was placed in the Time 100 Most Influential People in The World list. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. In 2007, he was placed in the Time 100 Most Influential People in The World list. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

She was named one of the 2018 ‘7 Influential Women in Customer Success’ by Gainsight, one of the top 2018, 2017, and 2016 CS influencers & strategists by Mindtouch and received a Stevies Award for Customer Service in 2016. She is a trusted industry voice for guidance on emerging contact center channels and technologies.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132