Customer Bliss

JANUARY 17, 2019

As the banking industry continues to focus more on customer experience and innovation, I think this is a good conversation to have at the beginning of 2019. When Lisa started working at Netspend in 2006, the company was relatively small and was in an industry that didn’t really exist before the company itself existed.

Connections 190

Connections Company How To Chief Customer Officer 190

CSM Magazine

NOVEMBER 6, 2016

With it follows the tearing down of business silos that previously saw several different managers in charge of different parts of the customer journey – many of whom rarely spoke to one another. New technology such as text analytics is also supporting these customer-centric people in their challenge. About the Author.

Financial 40

Financial Chief Customer Officer Net Promoter Score Effort Score 40

Horizon CX

DECEMBER 27, 2019

His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0. That report contains detailed information with charts and graphs and qualitative feedback on the following elements of NPS.

Net Promoter Score 130

Net Promoter Score NPS B2B Metrics 130