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And the Customers Tweeted Happily Ever After

Storyminers

At number 71 on the 2009 Fortune 500 list compared to Microsoft’s number 35, Apple is hardly a David, but its ads are entertaining because almost everyone wants to throw a virtual punch at Microsoft. Posted in July 2009, it got over 24,000 hits in the first 24 hours and to date, has been watched more than 6 million times.

Retail 264
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How clinical outcome assessments can help us understand the patient experience

Clarivate

More recently, the FDA has developed the Patient Focused Drug Development (PFDD) Guidance Series, which provides sponsors with guidance on how to collect and submit patient experience data in medical product development for regulatory decision making.

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Arizona Diamondbacks CEO Creates Fan-Centric Culture

Experience Matters

Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. Needless to say, I really enjoyed the conversation. He proudly points to the core operating framework he adopted called the “ Circle of Success.”

Culture 313
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Bringing the patient voice into clinical trials with clinical outcome assessments

Clarivate

The evidence standards that a COA must meet to support key clinical trial endpoints have become increasingly stringent in recent decades, following the introduction of the United States Food and Drug Administration (FDA) Patient Reported Outcomes (PRO) draft guidance in 2006, followed by the full guidance in 2009.

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Who Tweeted It First: Customer Success Edition

Amity

— Japman Bajaj (@Japman_Bajaj) December 22, 2009. — Adrian McEwen (@amcewen) November 22, 2006. — Tom Coates (@tomcoates) December 6, 2006. — MaRS (@MaRSDD) August 5, 2009. — Parature (@Parature) October 27, 2009. — Michael Hyatt (@MichaelHyatt) January 7, 2009.

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How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46

Customer Bliss

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Elements that once took six weeks could be finished in four hours now, and it began a career-long focus on transformation and change. He has an MBA from Purdue University. The Origins Of Net Promoter Score.

NPS 163
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How to Stay Close to Customers While Working From Home

CSM Magazine

He formerly founded contact centre analytics company, Performix Technologies, which was acquired by Nice Systems in 2006; Arantech, which was acquired by Tektronix in 2009 and FeedHenry, which was acquired by Red Hat in 2014. Cathal is an engineer who loves applying emerging technology to solve everyday problems.