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The #CX Perception Gap

CX Journey

The good news is, more and more company leaders are starting to get that they need to focus on the customer experience; the bad news is, many – most – are still struggling with the concept , choosing instead to focus on sales, metrics, and maximizing shareholder value. Remember that this was 2005. No argument there.

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Building a business through economic uncertainty: tales from the biotech trenches

Clarivate

Artios Pharma CEO Niall Martin recalled the sale of KuDOS Pharmaceuticals to AstraZeneca for $210m in late 2005 and advised that there will always be a question mark about the right time to sell when there is pressure in the system to sell assets, which is mirrored in today’s biotech environment. billion for AstraZeneca in 2022.

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What We’ve Learned to Help Clients Generate NPS Growth!

Daniel Group

We started work with our first dealer in 2005 because management wanted to (1) know what customers thought about their service and (2) identify ways to improve it. Our survey feedback covers new and used product sales, product service, parts sales, and rentals. Following are some things we have learned.

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Expect NPS Growth with Dealer Buy-In to Improve Customer Experience!

Daniel Group

We started work with our first dealer in 2005 because management wanted to (1) know what customers thought about their service and (2) identify ways to improve it. Our survey feedback covers new and used product sales, product service, parts sales, and rentals. Following are some things we have learned.

NPS 52
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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. Here are a few of the key events: April 2005: YouTube launched.

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3 Events Paved The Path For The Customer Experience Discipline

Kerry Bodine

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. Here are a few of the key events: April 2005: YouTube launched.

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Quora Group Grows with BigChange

CSM Magazine

Founded in 2005, Quora Group works nationwide with a range of clients across the public and private sector. Craig Firth, director and co-founder of Quora Group, said, “BigChange is definitely a sales tool for us and has helped us to grow the business. In these environments there is a high level of compliance and documentation required.

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