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Expert commentary: Closing the CX Gap between Customer Expectations and Business Reality

Comm100

One of the things organizations can do when faced with customer feedback indicating expectations are not being satisfied is reevaluating their approach to customer experience management. There are three distinct approaches for a customer experience management program. Closing the Delivery Gap.

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Everything You Need to Know about Text Analytics

Lumoa

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Most companies collect feedback in some specific format, such as Net Promoter Score. And we mean it.

Analytics 304
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What is HCAHPS? What You Need to Know About Healthcare’s National Patient Feedback Survey

ReviewTrackers

In healthcare, online review sites and social media have quickly emerged as one of the most heavily used platforms giving voice to patient feedback. Pain management. HCAHPS was designed to gather patient feedback about care so that healthcare consumers can compare and assess providers objectively. Communication with nurses.

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What We’ve Learned to Help Clients Generate NPS Growth!

Daniel Group

We started work with our first dealer in 2005 because management wanted to (1) know what customers thought about their service and (2) identify ways to improve it. Our survey feedback covers new and used product sales, product service, parts sales, and rentals. I always welcome comments and feedback on my blogs.

NPS 52
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Expect NPS Growth with Dealer Buy-In to Improve Customer Experience!

Daniel Group

We started work with our first dealer in 2005 because management wanted to (1) know what customers thought about their service and (2) identify ways to improve it. Our survey feedback covers new and used product sales, product service, parts sales, and rentals. I always welcome comments and feedback on my blogs.

NPS 52
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The Best Natural Language Processing (NLP) Solutions Providers

CSM Magazine

The skim engine is trained to make huge data feeds more manageable, filter out unnecessary information, and find specific content. It’s a US-based company that was founded in 2005. Their goal is to help their clients understand and prioritize customer feedback. SoundHound.

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B2B Industry Culture: What Should You Do for Business Success?

Daniel Group

Since 2005, The Daniel Group has partnered with B2B clients to improve their customer experiences. Another wise manager defined it as what happens when no one is looking. Because there are many definitions of culture, managers avoid discussing it too often. B2B Industry Culture: What Should You Do for Business Success?

Culture 52