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Remembering the extraordinary life of Dr. Henk F. Moed (1951-2021)

Clarivate

These include Handbook of Quantitative Science and Technology Research (2004), Citation Analysis in Research Evaluation (2005), Applied Evaluative Informetrics (2017), Handbook of Science and Technology Indicators (edited with W. His books became the cornerstone of bibliometrics education. Glänzel, U. Schmoch and M.

Handbook 105
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What Customer Emotions Drive the Most Value

Beyond Philosophy

That was in 2004. When the statistician was revealing the results of the study to the group, he referred to the Advocacy Cluster emotions as the “big daddies” of Customer Experience. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. I didn’t know.

Insurance 126
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Make the Experience Faster and More Personal

Michelli Experience

I have been involved with Starbucks since 2004, beginning with initial research I conducted for my first of two books about them (The Starbucks Experience). Recently, for example, Starbucks has loosened up the employee (referred to as partner) dress code – expanding the acceptable clothing color pallet beyond black, khaki, and white.

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4 Lessons From Amazon’s Bungled TV + Shopping Integration

Kerry Bodine

It will be, I hope, a helpful reference for people designing integrated TV + shopping experiences in the future. I have an admission: Project Runway — the reality show in which aspiring fashion designers compete for big prizes that will help them launch their lines — has been one of my guilty pleasures since its debut in 2004.

Fashion 177
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A New Model for Consulting: The Value Proposition of Cordence Worldwide.

North Highland

In 2004, North Highland began looking for how to provide that same level of customer intimacy, but now on a global scale. The Cordence consultancies share references, solutions, capabilities, consultants, and expertise to the benefit of their clients.

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Culture’s Impact on Customer Experience - Transforming the Customer Experience

Kristina Evey

Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. Needle ( 2004 ), stated that organizational culture represents the collective values, beliefs, and principles of organizational members. The Business Dictionary).

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Episode 2 ? The Impact of Your Corporate Core Values on the Customer Experience - Transforming the Customer Experience

Kristina Evey

Corporate culture refers to the shared values, attitudes, standards, and beliefs that characterize members of an organization and define its nature. Needle ( 2004 ), stated that organizational culture represents the collective values, beliefs and principles of organizational members. culture definition. culture definition.