CSM Magazine

SEPTEMBER 29, 2022

Lucia in 2004, KM 2 Solutions has seen consistent and exponential growth across the Caribbean and Latin America. KM 2 Solutions ( KM2 Solutions ) operates omnichannel contact centers throughout the Caribbean and Latin America, providing outsourced inbound and outbound customer service contact services for voice, chat, email, and mobile.

Contact Center 59

Contact Center Telecommunications Ecommerce Hospitality 59

Magellan Solutions

FEBRUARY 28, 2017

Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. Get to know them – You’ll need to understand millennials in order to enginner your omnichannel and cater to their specific preferences.

Call Center 40

Call Center Omni-Channel Social Media Rewards Programs 40

ijgolding

MARCH 20, 2018

I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. Unfortunately, not enough focus on omnichannel. It’s shocking to me still sometimes how far removed we are from being able to look through the eyes of our customers.

Customer Journeys 152

Customer Journeys Culture Customer Centricity Contact Center 152

Team Support

JANUARY 20, 2021

We’ll conclude this series in Part 3 where we examine the report findings about why the time, effort, and costs required to provide assisted support make it imperative for companies to find ways to expedite issue resolution and bolster efforts to prevent issues with an omnichannel approach.

B2B 81

B2B Exceptional Customer Service Omni-Channel Report 81

Team Support

JANUARY 26, 2021

We conclude this series by examining the report findings about why the time, effort, and costs required to provide assisted support make it imperative for companies to find ways to expedite issue resolution and bolster efforts to prevent issues with an omnichannel approach. Our customers know the TeamSupport tool.

B2B 64

B2B e-support Knowledge Base Resources 64

GlowTouch

AUGUST 27, 2021

About The GT Foundation The GT Foundation was established in 2004 and is commissioned to provide philanthropic aid and community involvement throughout the GlowTouch global footprint. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.

Hospitality 52

Hospitality Contact Center Omni-Channel Government 52

LiveChat

JANUARY 20, 2017

Facebook was invented in 2004, and although it was just a network back then, many businesses adopted it as an additional customer support channel. It’s the era of omnichannel customer service. Same thing happened with social media channels. Trend #1: Cross-channel CRM integrations.

Self Service 28

Self Service Trends Customer Service Customer Experience 28