Retently
JUNE 24, 2018
In the increasingly crowded market, each NPS® product strives to become noticeable by means of distinct features that makes it competitive and visible. In order to choose the best NPS software that properly fits your business, it’s essential to first become familiar with what most NPS tools have to offer.
InteractionMetrics
JULY 21, 2020
I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. Two things are for sure: 1) companies care endlessly about their NPS survey scores and 2) many tout customer experience as a differentiator. Some closed-loop feedback systems are triggered by low NPS survey scores.
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Horizon CX
DECEMBER 31, 2018
For example, viable and extremely capable Journey mapping software that previously required serious investment can now be obtained for a fraction of the cost. Case in point—How many more articles are necessary to explain NPS? We just need to become more reasonable. Customer Journey Mapping is another case in point.
InteractionMetrics
JUNE 19, 2023
“As an app, software, or website owner, your product is not the totality of your brand and, therefore, not the totality of the customer experience.” Founded in 2004, Stanford University’s Hasso Plattner Institute of Design broke down Design Thinking into five distinct phases: Empathize : Understand your customer.
BirdEye
MAY 19, 2023
You can also proactively collect feedback by using additional resources, such as a net promoter score survey, also known as an NPS survey, or gathering information from employees working directly with customers. Through developer feedback, Apple can make an initial change to its software development kit to improve the experience for users.
CSM Magazine
APRIL 5, 2018
Video chat consistently gives you 90+% NPS and CSAT ratings. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. Video chat empowers your contact centre teams to build a trusted advisor relationship with your customer – something ChatBots simply cannot offer.
Thematic
SEPTEMBER 6, 2018
Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? The debate is rife amongst NPS evangelists and those who are more doubtful, so here I share some examples of companies who have invested in NPS and made real improvements. (In Read more about how NPS works here.
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