InteractionMetrics

JULY 21, 2020

I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. ” Qualtrics, the CX software company says about closed-loop systems, “it’s an opportunity to demonstrate to your customer in a much more direct and personal way that their feedback is important and you care about the outcome.”

Survey 52

Survey How To NPS System 52

CSM Magazine

APRIL 5, 2018

Moving your CC team to video chat gives you the metrics you need to convince management of the value. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. Text chat has less than 60% and ChatBots even less. Priya Iyer is Chairman & CEO at Vee24.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

Horizon CX

DECEMBER 31, 2018

For example, viable and extremely capable Journey mapping software that previously required serious investment can now be obtained for a fraction of the cost. Technologies applied to CX have rapidly accelerated and many of them are becoming more accessible due to lower barriers of entry. But, from that moment onward, I have never looked back.

Customer Journeys 100

Customer Journeys Chief Customer Officer NPS Consulting 100

Amity

SEPTEMBER 7, 2016

I got started in this industry back in 2004, shortly after I graduated from college. And I found some interesting software companies that did this sort of thing. I found a company called GetActive Software and they worked with large, national, non-profit political campaigns, higher ed, public broadcasting -- that kind of thing.

Customer Success 0

Customer Success Groups Customers Metrics 0

Storyminers

JULY 6, 2020

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. She has served clients as an independent consulting partner since 2004.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. She has served clients as an independent consulting partner since 2004.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ProProfs Chat

SEPTEMBER 20, 2019

Invented in 2004, NPS was called the “the one question you’ll ever need.” It is the industry-wide metric used to measure customer loyalty. The best part of it is that the whole metric is based on only one single question. You can use survey maker software to create this type of survey.

Survey 56

Survey Net Promoter Score Effort Score NPS 56

Thematic

SEPTEMBER 6, 2018

Net Promoter Score – the customer loyalty metric. It’s simple, (some might say too simplistic ) but at the same time, it can still be a very relevant metric for all levels of an organization. Symantec is a global software company addressing security risks as well as risks to compliance, performance, and availability.

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

Grade.us

MARCH 20, 2018

Cutting costs, increasing revenue," these are important metrics, but they're never ending and demotivating. Reduce software bugs and errors Time frame. The defect came up again in 2004. It's not focused on measurement, data, statistics or KPIs. A good unifying goal relies on verbs and is guided by emotion. Company-wide.

Management 38

Management Social Media Communication Report 38

Grade.us

MAY 18, 2021

SEO software company Whitespark’s bi-annual local search ranking factors survey from 2020 put reviews as the most influential ranking factor in local search after Google My Business (GMB), a 16% slice of the pie: That makes reviews arguably the most significant lever marketers and Local SEOs can pull for their clients. I know, I know.

Competitive Advantage 44

Competitive Advantage Marketing Social Media Course 44

Brandwatch CX

JANUARY 25, 2019

When he was 11, his parents hired a software developer named David Newman to tutor him. The wanted to buy Synapse, a piece of software that learned a user’s music taste through AI and listening habits he created with a friend, and give him a job. February, 2004 saw Thefacebook launch. Introducing Thefacebook.

Advertising 88

Advertising Financial Video Report 88