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KM2 Solutions Expands Caribbean Operations

CSM Magazine

Lucia in 2004, KM 2 Solutions has seen consistent and exponential growth across the Caribbean and Latin America. KM 2 Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors.

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Most of what you need to complain about financial institutions

Helen Dewdney

This post will signpost you to various posts on the blog which will help with most bank/credit card and insurance problems. The Financial Services Regulations 2004. How to complain about insurance. How to save money on your car insurance tips for saving money before you take out any insurance.

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What Customer Emotions Drive the Most Value

Beyond Philosophy

15 years ago, in Munich, I was asked a question I couldn’t answer when presenting to an insurance company. That was in 2004. What Customer Emotions Drive the Most Value. The person asking understood what I was saying about evoking the proper emotions in a Customer Experience. I didn’t know.

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Proving the ROI of the Chief Customer Officer Role, With Enrique Gomez Alonso – CB71

Customer Bliss

Enrique Gómez Alonso is since February 2015 Chief Customer Officer in Zurich Insurance Spain. Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence.

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When Do You Need to Outsource a Call Center

Magellan Solutions

They first delegated their technical support in India as early as 2004. For example, if you need help with healthcare services, the outsourcing company must be HIPAA (Health Insurance Portability and Accountability Act) compliant. This setup works well for Microsoft, a leading vendor of computer systems and cloud services.

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4 Ways AI Will Transform Customer Experience

Provide Support

Although AI is yet to take over our lives in a formidable way, as projected in 2004 blockbuster movie- I, Robot , the technology is certainly pervasive. A decade ago, our familiarity of AI was only restricted to the silver screen. But today, the scenario has changed completely. But what if AI could think, analyze, recommend and predict?

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Emotions Drive Spending, But Do You Know Which Ones Drive the Most?

Beyond Philosophy

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. In other words, tell them how much money it will make the bottom line, like our guy in Germany at the insurance company wanted to know. It was a tough audience.