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Back To The Future: My Return To Forrester

Forrester's Customer Insights

At the time I was working for the Queensland Department of Transports and Main Roads reporting directly to the Chief Information Officer, leading a team of exceptional individuals in the Innovation & Planning Unit of the Information Services Branch. In late 2004 my team had completed […].

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CGS Acquires Mas Cerca Contact Center

CSM Magazine

The acquisition extends CGS’s capabilities in Chile to new industries, including telecommunications, retail and transportation, while meeting the growing demand for Spanish-speaking services for the global market. ” Established in 2004, Mas Cerca has offices located in Santiago as well as in the southern region, in Valdivia.

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Top 20 SaaS Companies in Australia

SmartKarrot

Launched in 2004, Campaign Monitor is an email marketing platform catering to businesses of different sizes. EarlyBirds is a platform that provides an open, innovative ecosystem. With a vision to speed up capacity, culture, and innovation, the innovation platform assists businesses in all stages (startups as well as scale-ups).

Company 10
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.