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Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech

Currency Alliance

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. The hotel market is becoming more competitive, with a larger share of wallet being spent on a greater variety of services. Happily, this increased competition does not pose an existential threat to the hotel as a business model.

Hotels 40
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16 Popular Review Websites Businesses Should Track

ReviewTrackers

Will you book a luxury suite at a hotel without first consulting TripAdvisor? Founded in 2004, San Francisco-based Yelp has collected approximately 102 million crowd-sourced reviews of businesses in a wide range of categories — from restaurants and hotels to dentists, boutiques, and mechanics. General Review Sites.

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Yelp Fact Sheet: Stats Your Business Needs to Know

ReviewTrackers

Founded in 2004, it has also become one of the top digital platforms for businesses looking to improve their online reputation, enhance their search engine visibility, engage with potential and existing customers, and drive more people to their business locations. Hotel / travel / hospitality businesses: $36,000.

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Restaurant Review Sites: The Ultimate Guide

ReviewTrackers

Founded in October 2004 in San Francisco, California, Yelp is the go-to site for diners looking to discover great places to eat. TripAdvisor, the world’s biggest travel site, has made an indelible mark on the hotel and hospitality industry. Restaurant Review Sites You Should Track. TripAdvisor.

Hotels 94
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Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

You are legally entitled to a full refund under Regulation (EC) No 261/2004 and under IATA regulations for companies which are IATA members. I have booked flight and hotel separately -- What are my rights? In theory, the airline could be liable for the consequential loss if the hotel is still open. Do I have to accept it?

Travel 108
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Yelp Factsheet: Stats Your Business Need to Know

ReviewTrackers

Founded in 2004, it has also become one of the top digital platforms for businesses looking to improve their online reputation, enhance their search engine visibility, engage with potential and existing customers, and drive more people to their business locations. Hotel / travel / hospitality businesses: $36,000.

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BA powercut debacle: Airline keeps passengers in the dark about their rights

Helen Dewdney

Under European regulations (EC261/2004), passengers have significant rights if their flight is delayed, cancelled or they are denied boarding. If passengers are delayed overnight, this also means providing them with a hotel and travel to and from it. It must provide food, drinks, and some communications.