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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

BlueOcean

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” Likewise, many organizations have established their own ESG guidelines and metrics—or been certified by third party validations—to hold themselves and their chosen vendors accountable. It is a worthy cause.

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Part 2: How Customer Support Drives and Grows Recurring Revenues

Team Support

Define service sales policies and processes to enable rapid, accurate service quotes based on customer needs and aligned with established pricing and policy guidelines. Founded in 2004, the organization works with the world’s leading technology companies to transform and optimize service outcomes.

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5 #Leadership Books You Must Read in 2019

CX Journey

I believe the latest edition was updated in 2004. Gregg writes about how you can motivate employees in "10 minutes by Friday TM " and provides clear guidelines, plus supplemental worksheets, on how to develop this weekly habit. Where everyone tells the truth and where trust and mentoring abound.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Marketing and communications expert Kelly McDonald provided some guidelines in her book, Crafting the Customer Experience for People Not Like You, so that readers could gain a better general understanding of each generation. Millennials (also called Gen Y)- born in between 1982 and 2004. Matures- born before 1945.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Marketing and communications expert Kelly McDonald provided some guidelines in her book, Crafting the Customer Experience for People Not Like You, so that readers could gain a better general understanding of each generation. Millennials (also called Gen Y)- born in between 1982 and 2004. Matures- born before 1945.

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Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

You are legally entitled to a full refund under Regulation (EC) No 261/2004 and under IATA regulations for companies which are IATA members. It urges consumers to accept this and provides the following guidelines to ensure that you retain the ABTA/ATOL cover if the company fails. Do I have to accept it? You do NOT have to accept this.

Travel 108
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Dodgy tumble dryers – your legal rights & what to do

Helen Dewdney

The machines affected were manufactured between manufactured between April 2004 and September 2015. 750 fires involving Hotpoint, Indesit and Creda tumble dryers have been reported since 2004, including three injuries. Dryers affected could pose a fire risk if fluff should come into contact with the heating element.