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The Rise of Millenials and the Need for an Omnichannel Call Center

Magellan Solutions

Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. Use data point research, analyses, and automation software to gather customer data and build profiles.

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Service Untitled» Blog Archive » Wachovia delivers positive.

Service Untitled

My congratulations to a team of professionals for going that extra mile for customers. photo credit: TheTruthAbout… Possibly Related Posts: No customer service for loan modifications In 2004, Missy and Keith paid $450,000 for their home, Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard?

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10 Big Companies That Outsource to India and Their Struggles

Magellan Solutions

This company decided to expand its software development operations in India. This IT consulting company in India managed the internal IT services of the software giant. The deal included services such as IT help desk, desk-side services, and application support. They also moved their call center operation to India.

Company 64