Retently

JULY 28, 2023

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. The most well-known and trusted CX metrics are NPS , CSAT , and CES.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

ijgolding

NOVEMBER 17, 2016

KS: My foray into the CX discipline came about in 2004 quite by chance when, after years of serving in customer-facing roles, I received an offer I couldn’t refuse—to manage the Voice of the Customer program of a US-based B2B organization. IG: Experience, experience, experience.

Customer Experience Professionals 120

Customer Experience Professionals Customer Experience Customer Centricity Customers 120

Retently

OCTOBER 19, 2018

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. The most well-known and trusted CX metrics right now are NPS, CSAT, and CES.

Chief Customer Officer 83

Chief Customer Officer Customer Centricity Call Center Metrics 83

ProProfs Chat

SEPTEMBER 20, 2019

This is where the Net Promoter Score (NPS) comes in. Invented in 2004, NPS was called the “the one question you’ll ever need.” Online survey software provides you with a platform where all the responses to you NPS surveys are automatically recorded and classified. Create Customer Satisfaction Surveys.

Survey 56

Survey Net Promoter Score Effort Score NPS 56