COPC

SEPTEMBER 3, 2019

For instance, accurate forecasting is the key to hiring, scheduling and real-time management in contact centres, as it helps guarantee customer access and avoids the unnecessary costs related to overstaffing. By analyzing customer features and looking into customer issues, we can identify customers’ service requests.

Financial 40

Financial Self Service System Customer Satisfaction 40

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130