COPC

SEPTEMBER 5, 2019

Q: Why has Ant Financial been so keen to forge ahead recently with the adoption of artificial intelligence (AI) in customer service? For instance, accurate forecasting is the key to hiring, scheduling and real-time management in contact centres, as it helps guarantee customer access and avoids the unnecessary costs related to overstaffing.

Financial 40

Financial Analysis System Innovation 40

COPC

SEPTEMBER 4, 2019

Q: Why has Ant Financial been so keen to forge ahead recently with the adoption of artificial intelligence (AI) in customer service? For instance, accurate forecasting is the key to hiring, scheduling and real-time management in contact centres, as it helps guarantee customer access and avoids the unnecessary costs related to overstaffing.

Financial 40

Financial Analysis System Innovation 40

COPC

SEPTEMBER 3, 2019

has enabled the staff and management at Ant Financial to gain a better understanding and a comprehensive overview of what is required to deliver international-level standards of customer experience, which has helped with the innovation of digital customer service. With this in mind, we have found that the relationship with COPC Inc.

Financial 40

Financial Self Service System Customer Satisfaction 40

LiveChat

JANUARY 20, 2017

For comparison, the Internet went global in the early 90s and before the 20th century ended, high-tech companies like Microsoft and Oracle became major players within the industry, providing contact centers with everything from CRM software to cloud-based solutions. That’s about 10 years. Next was live chat. We can instant chat.

Self Service 28

Self Service Trends Customer Service Customer Experience 28