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The Government orders full Whirlpool tumble dryer recall – at last!

Helen Dewdney

Today (12 June 2019) The Consumer Minister, Kelly Tolhurst, announced that the Government intends to serve Whirlpool with a full recall notice for all tumble dryers that are at risk of fire. She told the House of Commons that “consumer safety is a priority for the Government”. The end of the spin cycle? As of May 2017, 1.5

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Whirlpool gets proactive about recalls – At last!

Helen Dewdney

However, consumer champions, including me (!) 750 fires have been reported involving Hotpoint, Indesit and Creda tumble dryers during the period 2004 and 2018, including three injuries. All machines affected were manufactured between April 2004 and September 2015. What the full recall means for consumers.

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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

The Queensland government hired IBM in December 2007 to create a payroll system for the Queensland Health Department. The Queensland Government made an attempt to sue IBM. In 2004, J.P. in 2004, the bank decided to dissolve the agreement. EDS reported a $153 million loss at the end of the third quarter of 2004.

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This is Digital, Episode 25: The Chief Digital Officer's Role in Disruption and Culture

West Monroe

The distinction to me is simple: Thinking of aspects like governance, performance, and capability to move fast. We think of ourselves as the OG digital disruptor because we started premium cosmetics for $1 back in 2004, when e-commerce wasn’t nearly as popular as it is today. Beauty is a digitally native brand.

Culture 52
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Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? You are legally entitled to a full refund under Regulation (EC) No 261/2004 and under IATA regulations for companies which are IATA members. Coronavirus has brought chaos to the world.

Travel 108
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MiFID II: What Do You Need to Know?

Avaya

Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. Increased financial product governance. The main goals of the MiFID II are: Customer protection.

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CX vs. UX: The Yin and Yang of Customer Loyalty

InteractionMetrics

A killer product alone is never sufficient to retain customers, and studies have found that up to 86 percent of consumers will stop shopping with a company due to just two poor customer experiences. [i] Test : End where you started: with the consumers. i] In this way, having a customer experience czar makes a whole lot of sense.

Loyalty 52