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GT Foundation Joins Vaccination Initiative in India

GlowTouch

They reasoned that if an urban resident with ready access to information found the procedure cumbersome, then the millions of less-connected citizens in the country’s rural areas would have an even more difficult time participating. Prev Previous GlowTouch Opens New Contact Center in Mysore, India. Share on facebook.

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A Closer Look at MiFID II Recording Requirements

Avaya

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. Recording Regulations: Raising the Bar.

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MiFID II: What Do You Need to Know?

Avaya

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. The first fine for non-compliance of the 2004 MiFID directive was given out to Barclays for inaccurate transaction reporting. appeared first on Avaya Connected Blog. Barclays’ fines totaled £2.45 The post MiFID II: What Do You Need to Know?

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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I

COPC

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience.

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Conversations with Clients: Ding Yi, Ant Financial, Part I

COPC

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience.

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Client Interview Series: Ding Yi at Ant Financial

COPC

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience.

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Interview with Rob Siefker of Zappos – Part 1 of 4

Service Untitled

So that’s our contact center here in Henderson, Nevada. And I started in the company as a temp worker in 2004. It was one of my first jobs out of college actually and I started answering phone calls for the call center so that’s where my history with Zappos started. The training, some training happens at night.