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MiFID II: What Do You Need to Know?

Avaya

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. The first fine for non-compliance of the 2004 MiFID directive was given out to Barclays for inaccurate transaction reporting. Since then, published reports say that banks have paid over $204 billion in compliance-related fines and infractions.

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3 Customer Experience Stories (From Companies Not Named Starbucks) That Will Inspire Your Company to Deliver Better Customer Service

Michel Falcon Experience

The story: One of their members (their terminology for customers) who had been a member of theirs since 2004, recently had something happen that impacted him and had nothing to do with banking or finance. Mr. Arteaga (second from the left) came into one of their branches in California for an everyday banking need.

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Service Untitled» Blog Archive » Working on customer service skills

Service Untitled

I walked into my local branch of Wachovia Bank to speak with a mortgage representative about one of my real estate customers, and since I was early, I had to wait until the mortgage representative was out of her meeting. The incident happened during lunch time when many bank employees were out of the building. When Wachovia.

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Customer loyalty: how to seduce customers

LiveChat

In 2004 it started the “Real Beauty” campaign. By 2004 Dove was just one of many skin care product companies. They want control over the interactions they have with brands. Each of these methods is equally good, but if you combine both of them, you can break the bank. It is up to you.

Loyalty 28
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Customer loyalty: how to seduce customers

LiveChat

In 2004 it started the “Real Beauty” campaign. By 2004 Dove was just one of many skin care product companies. They want control over the interactions they have with brands. Each of these methods is equally good, but if you combine both of them, you can break the bank. It is up to you.

Loyalty 28
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

She has served clients as an independent consulting partner since 2004. Jeff is a dynamic keynote speaker whose presentations are always highly interactive, practical, and engaging. is a former techie turned people skills guru who turns interaction obstacles into business success. Denise went on to head Sony Electronic Inc.’s

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Interview with Rob Siefker of Zappos – Part 1 of 4

Service Untitled

And I started in the company as a temp worker in 2004. And then we just make sure that the leadership team makes an effort to engage and interact with them. Building respect as part of your company culture Out of the top industries which include airlines, banks, cell. Rob: I am the director of the Zappos Customer Loyalty Team.