3 Customer Experience Stories (From Companies Not Named Starbucks) That Will Inspire Your Company to Deliver Better Customer Service
Michel Falcon Experience
APRIL 23, 2019
The story: One of their members (their terminology for customers) who had been a member of theirs since 2004, recently had something happen that impacted him and had nothing to do with banking or finance. Mr. Arteaga (second from the left) came into one of their branches in California for an everyday banking need.
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