Magellan Solutions

NOVEMBER 7, 2023

They first delegated their technical support in India as early as 2004. Outsourcing to a call center not only helps them with software development and customer service but it assists them in becoming flexible in their operations, especially during product launches and updates where they experience a peak in inbound calls.

Call Center 52

Call Center Competitive Advantage Financial Software 52

Avaya

JANUARY 24, 2018

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. The first fine for non-compliance of the 2004 MiFID directive was given out to Barclays for inaccurate transaction reporting. Since then, published reports say that banks have paid over $204 billion in compliance-related fines and infractions.

Financial 46

Financial Government Banking Policies 46

CSM Magazine

DECEMBER 12, 2019

Whether buying goods online or paying bills over the phone, they happily relay accounts and credit card details to a contact center agent without a second thought, trusting that the company that they are dealing with will manage their card data securely. The view from the contact center. But how secure are they?

Contact Center 52

Contact Center Call Center Call Recording Report 52

Service Untitled

JANUARY 23, 2012

So that’s our contact center here in Henderson, Nevada. And I started in the company as a temp worker in 2004. It was one of my first jobs out of college actually and I started answering phone calls for the call center so that’s where my history with Zappos started.

Call Center 48

Call Center Training Culture Leadership 48

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130