article thumbnail

10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

In 2004, J.P. Following the takeover of Bank One Corp. in 2004, the bank decided to dissolve the agreement. Morgan claimed that after merging with Bank One, it would be able to manage its IT infrastructure more effectively domestically compared to through outsourcing. . CASE STUDY. Morgan Chase & Co.

article thumbnail

Most of what you need to complain about financial institutions

Helen Dewdney

This post will signpost you to various posts on the blog which will help with most bank/credit card and insurance problems. The Financial Services Regulations 2004. Banks and credit cards. How to increase a bank’s offer of redress case study where first offer of redress from bank was increased.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

When Do You Need to Outsource a Call Center

Magellan Solutions

They first delegated their technical support in India as early as 2004. The banking and finance sector is one of the industries where customers often need round-the-clock assistance. This is where outsourcing inbound calls and other administrative tasks to accommodate the spike in demand comes in.

article thumbnail

Bank of America tanks for lender customer satisfaction

Service Untitled

Power and Associates, Bank of America tanked in their customer satisfaction. The study was fielded in July and August and used 3,401 consumers applying for new mortgages, and on a satisfaction scale of 1000, Bank of America scored 676; best scored Quicken Loans was 150 points more. Consumers were measured in four different areas: 1.

Banking 42
article thumbnail

MiFID II: What Do You Need to Know?

Avaya

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. The first fine for non-compliance of the 2004 MiFID directive was given out to Barclays for inaccurate transaction reporting. Since then, published reports say that banks have paid over $204 billion in compliance-related fines and infractions.

article thumbnail

3 Customer Experience Stories (From Companies Not Named Starbucks) That Will Inspire Your Company to Deliver Better Customer Service

Michel Falcon Experience

The story: One of their members (their terminology for customers) who had been a member of theirs since 2004, recently had something happen that impacted him and had nothing to do with banking or finance. Mr. Arteaga (second from the left) came into one of their branches in California for an everyday banking need.

Company 95
article thumbnail

Delivering Quality Customer Service to Disabled Passengers

CSM Magazine

Globally, one billion people – that’s 15% of the world’s population – experience some form of disability, according to The World Bank Group. Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services.