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5 #Leadership Books You Must Read in 2019

CX Journey

I thought I'd share some good ones that I'd recommend you add to your reading list for 2019. These books are not customer experience books per se - but the outcomes of implementing what you learn in them will certainly lead to better experiences for employees and for customers. Mortimer J.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She has served clients as an independent consulting partner since 2004. Show podcast and a regular contributor to Forbes. David Avrin.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She has served clients as an independent consulting partner since 2004. Show podcast and a regular contributor to Forbes. David Avrin.