CX Journey
DECEMBER 11, 2018
I thought I'd share some good ones that I'd recommend you add to your reading list for 2019. I believe the latest edition was updated in 2004. Rob created a Shared Values Process/Operating System, which is a training and culture change tool. Share some of your must-reads for 2019 in the comments below. Mortimer J.
Retently
JULY 28, 2023
Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too? How do you approach customer happiness in your company?
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Magellan Solutions
AUGUST 31, 2022
In 2004, J.P. in 2004, the bank decided to dissolve the agreement. They consequently sued Accenture for $32 million in April 2019. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. EDS reported a $153 million loss at the end of the third quarter of 2004.
GlowTouch
AUGUST 27, 2021
About The GT Foundation The GT Foundation was established in 2004 and is commissioned to provide philanthropic aid and community involvement throughout the GlowTouch global footprint. What is Customer Experience in 2019? What is Customer Experience in 2019? To learn more about the GT Foundation, visit www.gtfoundation.net.
Horizon CX
JANUARY 6, 2020
In this reflective mode, I started thinking about my family background, education, and upbringing plus those organizations I’ve worked for over the years and how well my moderate-being fits within those cultures. December 27, 2019. I’ll try to summarize those 50 plus years of history succinctly. Noam Chomsky.
Wired and Dangerous
MAY 5, 2021
In a September 2019 newsletter distributed to all 800 educators represented by the NWTTA, Oliver noted the current collective agreement had given teachers no raise in the first two years and a one-percent raise in the final two years.
Storyminers
JULY 6, 2020
He has been named one of the “Top 100 Digital Marketers of 2019” by both Brand24 and BuzzSumo and a “Top 50 Social Media Marketing Influencers to Follow” by TopRank. She has served clients as an independent consulting partner since 2004. Jeff helps clients develop customer-focused cultures. David Avrin. Denise Lee Yohn.
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