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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

In 2004, J.P. in 2004, the bank decided to dissolve the agreement. In order to modernize its website and mobile apps, Hertz recruited Accenture in 2016. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. CASE STUDY. Morgan Chase & Co. CASE STUDY . TAKE NOTE: .

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Your rights on flights, delays and cancellations

Helen Dewdney

The Denied Boarding Regulation (261/2004 EC) applies to passengers departing from an airport within the EU, whatever the airline is. The Consumer Rights Act 2015 came into force to cover airlines 1 October 2016 but it is such a new law that it’s largely untested and will be until we get a definitive ruling from a judge.

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Customer Experience Professionals: Why We Do What We Do

ijgolding

KS: My foray into the CX discipline came about in 2004 quite by chance when, after years of serving in customer-facing roles, I received an offer I couldn’t refuse—to manage the Voice of the Customer program of a US-based B2B organization. This post originally appeared on the CXPA Blog on November 10, 2016.

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Partners

Optimove

billion SMS for customers in 2016, digitizes customer communications through SMS services, mobile payment, mobile communications, app solutions and more. The comany, founded in 2004, currently sends 50 million messages every month. LINK Mobility Group is the largest provider of mobile solutions for businesses in the Nordics.

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We are proud of this state-of-the-art agreement.

Wired and Dangerous

However, in September 2019, Fraser told NNSL two key issues had emerged since the last collective agreements were negotiated in 2016: violence in the classroom and teacher retention. Alternatively, you can request to voluntarily terminate your agreement in writing.

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Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech

Currency Alliance

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. On the contrary, the hotel remains a highly valued experience offering.

Hotels 40
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Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?

Retently

Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is.