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The Power of Classroom Learning

Horizon CX

When I first began my CX journey back in 2004, I was in that state of needing to learn a brand-new discipline where the learning options were few and far between—books, webinars, meetings, vendor conferences, and some short 1-day vendor presentations on the topic. There’s also the issue of self-discipline when it comes to online learning.

Course 113
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Restaurant Review Sites: The Ultimate Guide

ReviewTrackers

Founded in October 2004 in San Francisco, California, Yelp is the go-to site for diners looking to discover great places to eat. It was acquired by Google in September 2011, whereupon Zagat’s data became tightly integrated into the search engine giant’s services. Restaurant Review Sites You Should Track.

Hotels 94
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Partners

Optimove

Dynamic Messaging’s unique marketing platform has been delivering personalized Interactive Voice Messaging for effective customer conversion and retention since 2011. The comany, founded in 2004, currently sends 50 million messages every month. Facebook Custom Audiences + Optimove = A killer retention marketing channel.

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Restaurant Review Sites: The Ultimate Guide

ReviewTrackers

Founded in October 2004 in San Francisco, California, Yelp is the go-to site for diners looking to discover great places to eat. It was acquired by Google in September 2011, whereupon Zagat’s data became tightly integrated into the search engine giant’s services. Restaurant Review Sites You Should Track.

Hotels 63
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Your energy and your rights – what you should know

Helen Dewdney

The Authority’s powers and duties are largely provided for in statute (such as the Gas Act 1986, the Electricity Act 1989, the Utilities Act 2000, the Competition Act 1998, the Enterprise Act 2002 and the Energy Acts of 2004, 2008, 2010 and 2011) as well as under rulings of European Community legislation in respect of energy regulation.

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Modernizing the Library Experience, With Alison Circle – CB006

Customer Bliss

In 2004 she joined CML as Director of Marketing and Strategic Planning. In 2010 that work was recognized with the Library Journal’s Library of the Year and in 2011 she was named a Library Journal “Mover & Shaker.”. That was in 2004 — and to a large extent she’s still working on elements of those plans.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

She has served clients as an independent consulting partner since 2004. In December 2011, her book Ultimate Online Customer Service Guide: How to Connect with Your Customers to Sell More ranked #4 among “What Corporate America Is Reading.” Denise went on to head Sony Electronic Inc.’s Dennis Wakabayashi. Martha Brooke.