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Remembering the extraordinary life of Dr. Henk F. Moed (1951-2021)

Clarivate

Between 1981 and 2010 Henk was a senior staff member at the Centre for Science and Technology Studies (CWTS) at Leiden University, still now a center of excellence in the field of bibliometrics. Perhaps nobody in the world knows the ISI databases better than Henk Moed.” Moed obtained a Ph.D. Glänzel, U. Schmoch and M.

Handbook 105
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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Virgin Australia’s online reservation, check-in, and booking system broke in September 2010, leaving 50,000 customers stranded. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004. CASE STUDY.

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CX vs. UX: The Yin and Yang of Customer Loyalty

InteractionMetrics

Founded in 2004, Stanford University’s Hasso Plattner Institute of Design broke down Design Thinking into five distinct phases: Empathize : Understand your customer. Before this, products were primarily designed based on whatever the engineering team wanted to build, not what the customer wanted, needed, or was able to use functionally.

Loyalty 52
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Delivering Quality Customer Service to Disabled Passengers

CSM Magazine

According to the UK’s Aviation Regulator, the Civil Aviation Authority (CAA), growth in air travel across UK airports between 2010 and 2017 was 19%. Established in 2004, OmniServ employs over 5000 staff delivering ‘Legendary Service’ across a wide portfolio of aviation services.

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Customer Experience Professionals: Why We Do What We Do

ijgolding

Winning a UK Customer Experience Award in 2010 for an initiative we called ‘Customer 1st Aid’ will always stick in my mind as a massive milestone in my career as will becoming a CCXP in 2014. I am also remarkably proud of the difference I have personally made in the organisations I have worked for and continue to work with.

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Your energy and your rights – what you should know

Helen Dewdney

The Authority’s powers and duties are largely provided for in statute (such as the Gas Act 1986, the Electricity Act 1989, the Utilities Act 2000, the Competition Act 1998, the Enterprise Act 2002 and the Energy Acts of 2004, 2008, 2010 and 2011) as well as under rulings of European Community legislation in respect of energy regulation.

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Bank of America tanks for lender customer satisfaction

Service Untitled

According to the 2010 US Primary Mortgage Origination Satisfaction Survey by J.D. Possibly Related Posts: No customer service for loan modifications In 2004, Missy and Keith paid $450,000 for their home, No customer satisfaction from TSA The issues of full-body scans and increasingly more aggressive pat. photo credit: Daquella manera.

Banking 42