OpinionLab

SEPTEMBER 12, 2017

However, since NPS first started making waves in the market around 2003, it’s held a position of power in many organizations. I’m sure the people who designed it and the companies who continue to reference it as a key part of their research regard it as a key and accurate metric. A bit like Cersei.

NPS 94

NPS Effort Score Net Promoter Score Survey 94

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. In 2003, her book Starting an eBay Business For Dummies appeared on the BusinessWeek list of best-selling paperback business books.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. In 2003, her book Starting an eBay Business For Dummies appeared on the BusinessWeek list of best-selling paperback business books.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Amity

MARCH 1, 2016

Founded in 2003, LinkedIn connects the world's professionals to make them more productive and successful. Understanding where it is that our customers want to go with us is obviously super valuable information for our product team. What do you think is the most powerful part of your Customer Success process?

Customer Success 91

Customer Success Customers NPS Metrics 91

Lumoa

APRIL 3, 2018

The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint.

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337